The Telus Customer Experience Team is quite responsive and good with follow-ups, but sadly, in the case of 3 of my employee lines, the only way to fix their reception issues was to switch them back to Bell. I find it surprising given all the buzz and mantras being thrown around for the last 13 years that the 2 networks are essentially identical due to their tower-sharing agreement, and I remember a senior Telus employee telling me a few years back that Telus was actually superior because of its superior core network, however, based on my company's experience, Telus and Bell are not equal and Telus is certainly not the superior carrier (at least in the GTA.)
