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phone number change

I have called in to change my phone number since I preferred another area code, that asked a payment for that.Is this the process? Do I have to pay for that? what is your experience?

Yisroel by • Neighbour
  • 1285 Views
  • 1 replies
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phone number change

Hello, I have tried to change my phone number online but it says "still in exchange period" What does that mean?

Yisroel by • Neighbour
  • 1480 Views
  • 1 replies
  • 0 kudos

My Telus wont load plans or add ons

So I just missed the payment to my plan by a day, which as usual makes the app completely forget what plan I had in the first place (great feature btw), so I go to try and get it back but app absolutely will not load plans. i tried logging out and ba...

rbaker1 by • Neighbour
  • 1786 Views
  • 3 replies
  • 0 kudos

Signal Strength

recently moved to a new neighborhood with an extremely weak signal. I have to use my wifi to make calls that don't drop. Is there anything I can buy to improve the cell service I have in and around my home? I am frequently on call at work which is di...

Resolved! Call control issue

I tried to add call control for 2 days now. Each time I press “start using call control” the pages crashes and restarts back to the same page over and over again. Anyone have this problem or know how to turn on this feature?

Salty by • Neighbour
  • 1801 Views
  • 3 replies
  • 0 kudos

Roaming charges

Roaming charges used to be 24 hours the price has gone up and the service for what you're getting has gone down. If you must raise the charges, customers should still be getting 24 hours out of a day. Now roaming charges is until 12 midnight. Dependi...

metel14 by • Neighbour
  • 1531 Views
  • 2 replies
  • 0 kudos

Clos8ng a prepaid account

I am currenrty using a prepaid plan, I'm planning on closing it because I'm leaving the country. Do I have to call/ contact telus or can I just stop using it and stop adding money to it?

Android 14 for S22 Ultra

I contacted Samsung about when to expect Android 14 for my Samsung 22 Ultra. They tell me its available now but TELUS has to push it. My Question is do I need to switch providers to get this update on my 3 phones????All 3 phones are not under any con...

kjj by • Neighbour
  • 2174 Views
  • 3 replies
  • 0 kudos
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