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Samsung Galaxy one UI 6.1 update

Does anyone or even does Telus have a idea or guess on when out s23 series phones from Telus will get the 6.1 one UI update Samsung has pushed the update out now it's just of to Telus to push it to us.

A need for clarity with representatives.

I'm starting to seriously regret my decision to switch from Rogers to Telus and it's a combination of customer service and network coverage. First off, I was horribly mislead when I got my services back in December, I got a Pixel 8Pro with a pixel wa...

Urgent Complaint Regarding Agent Fraud and Billing Issues

Dear Telus Mobility Customer Service, I am writing to express my deep disappointment and frustration with the service I have received from one of your agents, Shubham, as well as the handling of my billing concerns by your customer service representa...

micvi by • Neighbour
  • 1507 Views
  • 1 replies
  • 0 kudos

Resolved! Travel to US with Unlimited CAN-US 100 5G+ plan

Hi, I'm planning a trip to US (Las Vegas) and I currently have the "Unlimited CAN-US 100 5G+" monthly plan. I want to confirm, if I should keep "Mobile Networks" setting as having my "Data roaming" on or off? I understand that with this plan, I shoul...

hj2 by • Neighbour
  • 3530 Views
  • 3 replies
  • 0 kudos

Texts sometimes don't send or receive

Hi,Switched to Telus in August 2023. Since that time, there will often be times where texts don't send or receive. Three phones on the account, all different phones, same issue. Happens at home, office, wherever. I have tried the suggested troublesho...

RS33 by • Friendly Neighbour
  • 4561 Views
  • 11 replies
  • 0 kudos

Stream +

Why is stream + more expensive for EPP mobility? Like $8 more . And less services. I want what is offered for $20 with Disney , Netflix and Prime . I don’t want to pay $28 for Netflix and two subscription services that don’t ever have anything to wat...

Ashley4 by • Neighbour
  • 1090 Views
  • 1 replies
  • 0 kudos

Websotre order support

Has anyone been able to get in touch with the webstore supervisor or manager. Ordering off the webstore has been the biggest hassle ever. there are problems with all aspects of my account. the mobile plan, the amount i pay monthly for the device, the...

mimico_4 by • Neighbour
  • 1174 Views
  • 2 replies
  • 0 kudos

Bring it back EPP confusion

Good morning So I switched my plan from a regular consumer plan to EPP a couple of weeks ago which means I hate to cancel what was left in my current plan- only a couple of months. I was told don't worry just bring back your current iPhone 13 to reta...

mike76 by • Organizer
  • 1880 Views
  • 4 replies
  • 0 kudos

Why do I feel like I’m being ripped off?

In February I decided to switch my cell service from Bell to Telus. I contacted Telus and arranged for a SIM card to be sent to me. When I received it I followed the instructions online. Initially I thought it was working because I could call out but...

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