Unable to submit Support Requests

[airclub]

My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. 

I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. 

But each time I complete the form and submit , it says "We were unable to submit your form due to technical issues. Please try again.". 

I've been advised to try at a different time. For a complete week, I've tried 10 times, none of them worked. Same error message " We were unable to submit your form due to technical issues. Please try again." 

Why the billing error request created by Telus has to lead to such a painful experience for customer which eventually become a free webform tester performing unpaid work for Telus to identify their webbug? 

While doing all of the free work for Telus, I am still over paying each month due to Telus billing error. 

Why the customer service people can not create such Support Request for the client such as me? 

I am looking for understanding and resolution of the issue as it is completely beyond my comprehension. 

Thank you 

[TELUS_Support]

I can't speak to what happened but can you elaborate on what kind of credits these are? How long are they supposed to be good for?

[airclub]

Hi, 

You may refer to case number 21835645 with call details. 

The credit is in French 
Cred/mois mise en serv.(avant tx)*

As you can see these are used for short text so difficult to read but translate into English, it should be 

Credit/month for services (before tax). I have a 2 year contract and these should be good for 2 years. I had them only for 7 months. 

I am supposed to get a call back within 5 business days from Telus. There is no call. Nothing happened. 

[TELUS_Support]

Can you please send us a private message so we can assist?