a month ago
My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months.
I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me.
But each time I complete the form and submit , it says "We were unable to submit your form due to technical issues. Please try again.".
I've been advised to try at a different time. For a complete week, I've tried 10 times, none of them worked. Same error message " We were unable to submit your form due to technical issues. Please try again."
Why the billing error request created by Telus has to lead to such a painful experience for customer which eventually become a free webform tester performing unpaid work for Telus to identify their webbug?
While doing all of the free work for Telus, I am still over paying each month due to Telus billing error.
Why the customer service people can not create such Support Request for the client such as me?
I am looking for understanding and resolution of the issue as it is completely beyond my comprehension.
Thank you
a month ago
I can't speak to what happened but can you elaborate on what kind of credits these are? How long are they supposed to be good for?
a month ago
Hi,
You may refer to case number 21835645 with call details.
The credit is in French
Cred/mois mise en serv.(avant tx)*
As you can see these are used for short text so difficult to read but translate into English, it should be
Credit/month for services (before tax). I have a 2 year contract and these should be good for 2 years. I had them only for 7 months.
I am supposed to get a call back within 5 business days from Telus. There is no call. Nothing happened.
a month ago
Can you please send us a private message so we can assist?
a week ago
I am having the same issue. Billed for July when our services didn't start until August spent an hour on the phone with agent fixing it, to find it wasn't fixed, tried chat..completely useless, and can't submit a request....sorry we signed up with Telus really.
a week ago
Hi @GMMM - we can help resolve this issue if you could please send us a private message. We will handle it from there
Tuesday - last edited Tuesday by El-Eric
Tuesday
Hi @GMMM, no you sent a public response - we've edited out your personal information. We did send you a private message if you want to take a look at your inbox.
a week ago
There is no envelope at the top of the website!! What a waste of time!! I've now tried chat, phone, email and this to have my problem resolved. If you really care..call me. I sent an email with my phone number.
a week ago
It's impossible for us here on the Mod team to know where you sent an email to. We will send you a message since you're having issues