Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Poor Cell Service - Langley (East)

Since the COVID19 pandemic hit in March 2020 I have noticed a severe reduction in the quality of cell signal in East Langley (Fraser Valley). Multiple calls dropped, broken speech connections and slow internet download - very frustrating! Was hoping ...

LawC by Just Moved In
  • 2817 Views
  • 3 replies
  • 0 kudos

Pay as you go funds gone.

So as per the top up text confirmation from Telus I had $32.79 in my account on Aug 24 and the only plan I have is Starter 10 which is only 10 bucks and today I got a message saying insufficient funds.With zero phone calls made and mobile data always...

Resolved! Cannot access 'manage account' on MY Telus webpage

It says to 'manage prepaid in classic' However clicking that just brings me back to original page. I have chatted, twittered & spoke with customer service andeveryone says that it is strange but still not fixed. Have cleared browser and tried another...

Gayle by Organizer
  • 7533 Views
  • 6 replies
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Resolved! Apple Watch Family Setup Plans

Hi, When is Telus expected to offer family apple watch plans to support the new Family Setup feature with children's apple watches? I want to add an extra apple watch to my current phone, and let it have a different phone number. Why wasn't there any...

tbirdmark by Just Moved In
  • 8010 Views
  • 5 replies
  • 1 kudos

Adjust number of rings

Greetings, Home phone allows me to select the number of rings before a call goes to voicemail. Can I do the same with mobility? Thanks,Shane.

Shane by Leader
  • 3805 Views
  • 7 replies
  • 0 kudos

What are pager notifications?

Greetings, When I log into voicemail and select:4 Personal Options3 Message Notification Options What exactly are message notifications? How do they work? Thanks,Shane.

Shane by Leader
  • 1374 Views
  • 0 replies
  • 0 kudos

Re-Activate Old Phone Number

Hi,3-4 months ago I successfully changed my Telus phone number through the online dashboard.However, now I'm completely locked out of an important online account because it keeps sending an SMS verification code to my old phone number, which I no lon...

gstg by Just Moved In
  • 2963 Views
  • 1 replies
  • 0 kudos

Cannot call number when account is overdue

With pay as you go or other account setup if the billing is overdue then calls cannot be made in or out. At least people should be able to call the number to ensure contact in emergencies. Some countries operate that way and it is very helpful. This ...

Ray67 by Helpful Neighbour
  • 4520 Views
  • 7 replies
  • 0 kudos

No Service when using maps app

Hi all, thanks in advance for any help. Ever since having gotten my current phone (over two years ago) as well as with my previous phone whenever I use the maps app (iphone) it will start and give me the directions but when I am driving suddenly the ...