Hi there, We have an MF279 SmartHub. Have only had it a few weeks and are less than thrilled about it, but it was the cheapest option we could find for internet where we live. We have been following all the recommendations to help it get the best rec...
Telus needs to make changes to their mobility rules. I am outside of Canada/USA. I needed to call my credit card company. The back of my card says that if I am outside of Canada/USA I should call collect. Telus does not allow cllect calls to be place...
Hello,On August 2021, I made a request to shut down temporarly my Telus services for my mobile device. However, I recently received a message that I haven't paid a Telus bill and obviously do not want this to degenerate.Whenever I try to login to the...
I ended up switching providers from Roger's to telus. I ordered two phones online and the plan as they had a better deal online this was in late December. I still have no heard back on when I will be receiving the confirmation email. Curious if anyon...
Hello, I am wondering if anyone can answer this question. I am wanting to order phones and set up plans online but is there somewhere you can do it but also keep your same number? We are currently with Koodo but we want to keep our phone numbers. Doe...
Hi,I received a new unlocked Pixel 6 Pro today and want to transfer the eSIM of my old Pixel 4 to it. Unfortunately, the battery of my old phone died so I can't use it to call the support. I'm also not able to visit a shop in the next few days. Is th...
Hi there, I am trying to activate the promotion CAN-US that ends today (Jan 4th) - the $80 for unlimited data for US-Canada. However when I log in to activate it, it says "Unfortunately, we cannot display the offer at this time". How do I fix this? T...
Hello Everyone! I just activated my Telus line on my iPhone 12 Pro with eSIM. I kept my old number for my previous provider.Right now, this is my main and only line on this phone.everything works fine except for voicemail. I'm not receiving voicemail...
Hi! I cannot receive or make phone calls with my prepaid plan. It has been so since I got the card a month ago. I have managed by using mobile data and text messages but it would of course be great to at least be able to call the customer service. Es...
I am being charged for calls from my landline (Vonage). Hasn't happened until recently. I don't have forwarding on or use a Vonage app on cellphone. Huge bills. Any help appreciated
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