Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Change Plans

I am trying to change my phone plan to the piece of mind plan because my 2 year commitment just ended, but when I go to select plans and devices and select change your plan it takes me to a mostly blank screen. I don't want to message them on Twitter...

Mic_79 by Neighbour
  • 6 replies
  • 0 kudos

No internet when data on

Phone shows data on and lte arrows show transmission yet I go on a web page and it says no internet

Jz3 by Friendly Neighbour
  • 12 replies
  • 0 kudos

Resolved! Long distance calls

If someone phones me long distance and it is a long distance call, will I be charged long distance?

Evy by Neighbour
  • 5 replies
  • 0 kudos

Resolved! TELUS Will Not Send Me My Tracking Number

Hello, I am a new Telus customer and on Monday last week, I just ordered a Samsung Galaxy S21 Plus 5G Violet phone. They charged me the activation fee already and they have not sent out my phone yet. I have tried calling and emailing them but they ha...

Resolved! MAC Addresses

Hello ... I am trying to use the Telus App "My Wi-Fi" to make sure only authorized devices are connected to my network. I have an iPhone on the list twice. I've looked up the MAC address of the iPhone and "blocked" or "paused" the OTHER one that does...

eddy3216 by Helpful Neighbour
  • 1 replies
  • 0 kudos

TELUS Hub very slow

I have a TELUS Hauwei hub and it is generally very poor speed. The tests will show a speed upwards of 10mbps but quickly drop to 1.? mbps. I've called Telus support, they can refresh my line, but that doesn't help. They suggested I reset my hub to th...

JoseT by Just Moved In
  • 3 replies
  • 1 kudos
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