Mobility Services
Forum discussion about TELUS Mobility services and solutions.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

All circuits are busy

For over 40 minutes we've had an all circuits are busy message when trying to call Stoney Creek Ontario from Saskatoon. Any explanation why all circuits are busy and when they might be functional?

SaskMama by Just Moved In
  • 9660 Views
  • 1 replies
  • 0 kudos

Call center wait times

The wait time calling in is very poor. People pay an awful lot of money for cell phones and plans in this country and to have an average of 20 plus minutes to get through is just not acceptable by any standards. I have called the center multiple time...

KAG by Just Moved In
  • 2810 Views
  • 2 replies
  • 1 kudos

Service

This is the first time I have had this problem. Suddenly my phone will not get service (for texting and calling). It is not my location, as I have been all across my town and nothing. My data is off (made sure of that) and I can't think of anything e...

Reaper by Neighbour
  • 2021 Views
  • 4 replies
  • 0 kudos

Resolved! Not receiving SMS from non telus friends

Hello Neighbours, My wife has a Samsung S8+ and she is not getting some SMS messages from non telus phones. I test with my Telus phone and she gets all my messages. I have tried a few things that i could think of but to no avail. Does anyone know of ...

CoutoJ by Just Moved In
  • 2007 Views
  • 1 replies
  • 0 kudos

Resolved! Calling doesn't work

Hi, I have a Telus pre-paid, and I recently changed my plan from starter 10 to simple 22 due to insufficient messages. However I have tried calling someone just now, and it says "your balance is insufficient or you don't have a plan, please call #123...

usage.png
Avdiy by Just Moved In
  • 2143 Views
  • 2 replies
  • 0 kudos

Resolved! Evenings and weekends

I currently have the prepaid plan for 67.00 and 500 anytime mins but it doesn't say if evening and weekends are included.

Jaymea by Just Moved In
  • 1649 Views
  • 1 replies
  • 0 kudos

Goodbye Telus after 14 years

My plan is up for renewal in December 2017. There is $21 owing on my iPhone 6 and you would not unlock it for free. For me to upgrade to an iPhone 8 and stay at the same tier ($85), you wanted $429. To spend $229 to upgrade, I would have to spend $95...

r042wal by Just Moved In
  • 1165 Views
  • 0 replies
  • 0 kudos

Unlocking in December

The CRTC has ended the locking of devices to telephone companies as of December 2017. My device was paid off 06OCT2017. If I get this unlocked now, it’ll be a $50 donation to Telus. Is Telus unlocking devices at their partners for free in December? O...

Resolved! Device balance and going forward

My device balance is $0 after this month and I'm just wondering if my plan will continue to be effective. Do I need to renew my plan, or can I keep using my phone with my current plan even after the device balance has been fully paid off?

hshan39 by Neighbour
  • 3009 Views
  • 3 replies
  • 0 kudos