Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Upgrading/Preordering Online - New Plan Activation

Hi: I am about to upgrade/Preorder the new Galaxy Z Flip 3 on-line. My current plan is no longer available and so I will be going to the Unlimited 30. Current phone has a clear device balance and I am well over the last 2 yr contract/Commitment. When...

MAXII by Just Moved In
  • 1353 Views
  • 0 replies
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Resolved! "Local Calling Area"

Are there maps available for my local calling area so I know beforehand if there will be long distance charges incurred.Every call I make I get the telus message "long distance charges may apply"

EZ by Friendly Neighbour
  • 7939 Views
  • 10 replies
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Voicemail message

Is there a setting to allow people to leave longer messages on mobile voicemail?

Scott5 by Just Moved In
  • 1385 Views
  • 1 replies
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Newcomer to Canada with TELUS SIM Card

Hello, my boyfriend and I recently moved to Vancouver and just got ourselves a prepaid SIM card so that we can be contactable locally. We are struggling to activate the SIM card on our own devices, could we possibly get some assistance with this?

ch3micat by Just Moved In
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  • 4 replies
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Resolved! Children’s phones

Concern mom , how do you find out who your children are talking and texting too .

ABCD-1234 by Just Moved In
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  • 1 replies
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New Unlimited plans

Hey everyone! Telus just launched new Unlimited plans today. Enjoy complete peace of mind with unlimited data that you can share with your family and with all connected devices on your account, like your smartphone, smartwatch, and tablet. Visit telu...

C_Fun by Community Manager
  • 4051 Views
  • 7 replies
  • 2 kudos

New Activation Plan Problems

Got to love these out contract sales team. They called me because my family have home security services, TV and landline bundle then offered me a promotion price with the peace of mind plan for 65 dollars, did not explain first month would be full pr...

Best Plan to Keep Canadian Number

Hello, I will be travelling frequently to the USA and will be obtaining a permanent USA number. However, I need to keep my Canadian number currently with TELUS only to continue receiving text messages while in the USA (for 2FA authentication), no dat...

shazam by Neighbour
  • 1488 Views
  • 0 replies
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Resolved! Cellular Service in USA with Prepaid

Hello, I am on the Prepaid Nationwide Talk & Text 15, and will be travelling to the USA. Will I still be able to receive incoming texts? I do not need calling or data. Will my phone receive any cellular service at all?I am getting mixed feedback from...

shazam by Neighbour
  • 4675 Views
  • 4 replies
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No network connection.

Second time this week. Using my Galaxy A70 at home and suddenly the circle with a line appears in the notification area.Restarting the phone fixed it the first time. But so lucky the second time.I reset the network settings the first time before rest...

MrYoToad by Neighbour
  • 4033 Views
  • 7 replies
  • 0 kudos
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