I'm currently in Nevada, and since arriving my phone connection has been spotty at best in Reno. Now that I'm outside Reno I no longer can make phone calls despite having data access.
Its meant that I wasn't able to access my voice mail ( can't make a connection to any of the various numbers), nor can I call the Telus support line.
I've already tried airplane mode on and off, resetting network connections and changing networks etc but nothing seems to change, and others in the group with me aren't having any problems. Any suggestions?
Glad that $15/day I'm paying for Easy Roam is worth it!
Roaming is enabled and VoLTE is as well.
My phone was already connected to the T Mobile network automatically but I tried connecting manually with no success.
I didn't purchase the phone from Telus, but I was in NYC a couple weeks ago and used this phone and plan with no issues.
Thanks for the response!
What device are you using? T-Mobile primarily uses bands 2, 4, 12, 66, and 71 for 4G LTE. That doesn't mean they are all deployed in the same place though. T-mobile has a big presence in Nevada. T-Mobile Arena as one big example. You might be running into band 71 coverage that your device might not support. If your device supports VoNR. N2, N41, N66, and N71 would be the standard NR possibilities.. mmWave is also available in parts of Nevada.
Turned off the phone for the ~10 minutes, but no luck.
Wifi here at the hotel is very weak so I'm apparently unable to make WIFI calls, and so unable to call *611. Interestingly, I received a text from Telus asking how the recent service was, I was able to text single digit answers, but when I was asked to give a comment at the end, my text didn't go through.