Forum Discussion
Solved
Unable to play message on multiple videos
Why do we keep getting "Unale to play video" messages on random On Demand videos?
So far we've had:
The Pitt S1 E15
Fargo S3 E2
Long Bright River S1 E6
It's getting quite annoying. We solved The Pitt issue by wathcing it on USA Network, but the others are not available.
Thanks for flagging again. We've alerted our team to investigate right away.
- I just checked and it appears the ones I couldn't access are now available. Thank you for your help. The ones I was having a problem with was Law & Order SVU, Watson, FBI International but all the episodes are available now.
9 Replies
Replies have been turned off for this discussion
I am having the same problem "Unable to play video." I've missed several episodes of my favorite shows. I am now recording all the shows I want to see in case this message shows up.
TELUS_SupportOfficial Support Team
Which specific shows/episodes are you unable to watch?
- I just checked and it appears the ones I couldn't access are now available. Thank you for your help. The ones I was having a problem with was Law & Order SVU, Watson, FBI International but all the episodes are available now.
- TELUS_Support
Our Optik team is aware of this issue that's popped up and working to resolve it as quickly as possible. Thanks for flagging, we'll forward these episodes to our team!
Is there any answer to this issue? I also can't view E7 of Long Bright River. At the moment I am paying for a lot of money for something that does not deliver the product paid for.
- TELUS_Support
Our Optik team is working through all the flagged episodes to resolve this issue as soon as possible. We'll have updates as soon as we get them. Appreciate your patience!
