Did you check your spam folder to make sure the e-mail didn't end up there? Any text to reset a password would go to the first phone number on the account, which usually is the phone number of the account holder. If that isn't the number you are using. You might want to address that with Customer Care to ensure your line is the line associated with the account holder.
Hey! Very sorry about that. It's surprising that our team wasn't able to correct this for you. We have noticed issues here and there historically of certain email services causing an issue with these emails getting through. i.e. Hotmail, etc. Have you tried a different email address to have it sent to perhaps? That often does the trick!