loyalty and service

A couple of months ago I was offered 4 google pixel 9A phones.  I asked and was told that there was no other charges attached to these phones. I paid $1  piece.  I have had a deal like this a few years ago and it worked out great, no added -on charges, to use or not to use the phones. I thought this was the same deal to off load old inventory.  I have 7 people, 7 phones on this account. I have dealt with Telus for over 40 years. I don't expect to be scammed. I am now being charged a pay back fee for our phones. it is assumed we are using the phones. The arbitrary fees make no sense. 4 phones 3 different fees. We all have the same phones Google Pixel 8s. I am frustrated and expect more respect for a long term customer. I haven't had any luck calling in so I hope you can address this problem for me.  thank you Debbie Taylor.