Forum Discussion
loyalty and service
A couple of months ago I was offered 4 google pixel 9A phones. I asked and was told that there was no other charges attached to these phones. I paid $1 piece. I have had a deal like this a few yea...
I am having a similar situation, I went to a Telus store to get a new device, trading in my old device and was told there was a promo on to get a discount on a new phone, I happily obliged and signed up to get the new phone as I was under the impression there were no hidden fees. Now I am facing a $360 bill that was completely unexpected and I would love to keep my phone and stay with Telus but ultimately this experience has hurt my trust as I was under the impression the cost of paying the phone was already rolled into the bill which was an extra 15/20 dollars a month over the course of my contract.
Please help!
TELUS_Support
Official Support Team
Official Support TeamHello dex928, we'll be happy to look into this with you. We'll need to access your account in order to review your bill so we'll send you a private message shortly. Were you able to visit that same store location and ask for the details of the offer you got ?
