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TAStewart's avatar
TAStewart
Neighbour
22 days ago
Solved

Poor Signal Midwestern Ontario

The Telus cellular signal in my area is having some issues. There is a Telus/Bell tower on Maryville Lake Road near Bruce Road 8 in South Bruce Peninsula, Bruce County. When north of the tower, the cell signal is 5G+, decreasing with distance to LTE. South of the tower the signal is 3G, never LTE. This is a change. It has been an LTE signal for several years. This means dropped calls, poor data service and more. I am sure you don't deal with technical issues directly, but please forward this quality concern to the appropriate team.  

  • Thanks for the information - we've sent this to our Network team for their awareness and investigation

6 Replies

    • TAStewart's avatar
      TAStewart
      Neighbour

      That is a very hard question to answer, given that this is territory served by Bell, Telus and Rogers. All I know if that the signal, which has always been LTE since the tower was erected a decade or more ago, is now no better than 3G on the south orientation of the tower, south of Maryville Lake Road. North of the tower it jumps to 5G.

      The tower is located just east of Bruce Road 13, not Bruce Road 8, on Maryville Lake Road in South Bruce Peninsula. The land south and west of the tower is also Saugeen First Nation and is heavily populated with summer cottages on the Lake Huron shore. It is the largest recreational land on an indigenous reserve in Canada with over 1200 leased properties. Not all, of course, are Telus customers. The standing joke has been that you always knew who was another cellular provider (not Telus) as their customers stood out in the street to use their cell phones. I have never had to do that as a Telus customer. 

      My phone is an iPhone 15 Pro, with iOS 27 Beta 2. The other iPhone has iOS 26. Both are set 5G ON. 5G Auto and 5G On in Settings makes no difference in the cellular reception. A business iPad, with a Bell cellular account, does connect at LTE. It always has. Not the iPhones, however. 

      I recognize tower crowding may also be an issue, but that has never been a question previously. Neither has terrain nor leaf foliage, which can affect cellular signals.  

      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Thanks for providing more information to us, when did this start happening?

  • I should add that Bell mobility phones (we have one in the house) do not have any similar issues with signal quality.