Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Newcomer to Canada with TELUS SIM Card

Hello, my boyfriend and I recently moved to Vancouver and just got ourselves a prepaid SIM card so that we can be contactable locally. We are struggling to activate the SIM card on our own devices, could we possibly get some assistance with this?

ch3micat by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Children’s phones

Concern mom , how do you find out who your children are talking and texting too .

ABCD-1234 by Just Moved In
  • 1 replies
  • 0 kudos

New Unlimited plans

Hey everyone! Telus just launched new Unlimited plans today. Enjoy complete peace of mind with unlimited data that you can share with your family and with all connected devices on your account, like your smartphone, smartwatch, and tablet. Visit telu...

C_Fun by Community Manager
  • 7 replies
  • 2 kudos

New Activation Plan Problems

Got to love these out contract sales team. They called me because my family have home security services, TV and landline bundle then offered me a promotion price with the peace of mind plan for 65 dollars, did not explain first month would be full pr...

Best Plan to Keep Canadian Number

Hello, I will be travelling frequently to the USA and will be obtaining a permanent USA number. However, I need to keep my Canadian number currently with TELUS only to continue receiving text messages while in the USA (for 2FA authentication), no dat...

shazam by Neighbour
  • 0 replies
  • 0 kudos

Resolved! Cellular Service in USA with Prepaid

Hello, I am on the Prepaid Nationwide Talk & Text 15, and will be travelling to the USA. Will I still be able to receive incoming texts? I do not need calling or data. Will my phone receive any cellular service at all?I am getting mixed feedback from...

shazam by Neighbour
  • 4 replies
  • 0 kudos

No network connection.

Second time this week. Using my Galaxy A70 at home and suddenly the circle with a line appears in the notification area.Restarting the phone fixed it the first time. But so lucky the second time.I reset the network settings the first time before rest...

MrYoToad by Neighbour
  • 7 replies
  • 0 kudos

rural smart hub - connection fees?

Thinking of getting rural smart hub (in eligible area) Will only need it intermittently throughout the year though so think the no-term option for both the hub ($270) and the 100Gb ($70 per month) Question: will buy the hub outright ($270) and then s...

Ian_k by Just Moved In
  • 0 replies
  • 0 kudos

Change Plans

I am trying to change my phone plan to the piece of mind plan because my 2 year commitment just ended, but when I go to select plans and devices and select change your plan it takes me to a mostly blank screen. I don't want to message them on Twitter...

Mic_79 by Neighbour
  • 6 replies
  • 0 kudos