Mobility Services
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Resolved! Sim Activation abroad for tourists

Hi I live in Germany and will come to Canada for vacations in upcomming July and August.I am going to buy a prepaid Sim Card online in advance and try to active it already in Germany bevor my arival. I know I need aditionaly a plan.Is it possible to ...

ChristianZ by Friendly Neighbour
  • 2896 Views
  • 2 replies
  • 0 kudos

Resolved! What is the state of RCS for telus?

Competitors Rogers and Bell rolled out RCS quite a bit of time ago. Where is Telus on this and an expected timeline? It is frustrating that it has taken this long, and is worth considering providers.

Still no cell service

After the earlier outage today which shows it is resolved, I still cannot receive or make calls on my Iphone??

VickiD59 by Just Moved In
  • 1564 Views
  • 1 replies
  • 0 kudos

Service outage!

Service is currently out on my device I am in the middle of calgary. Also a Koodo device I own service is out. This also has occurred two days ago when I was still in the middle of calgary when I was trying to call 911 because I was a witness to a ca...

jesse2019 by Just Moved In
  • 2746 Views
  • 4 replies
  • 0 kudos

Shotty Samsung S10 and bad customer service

Would anyone be willing to direct me to the best place to share my bad experience with the Samsung S10 and Telus' response to the matter? Feel as though unsuspecting potential buyers should be warned. Thanks!

AmandaP by Neighbour
  • 3981 Views
  • 8 replies
  • 0 kudos

Loss of Service - Red Deer SE

over 1 hour now with 1 in 3 SMS messages going out; the other two in three are "message send failure" And weird 5 full but greyed out bars, then no service, then one bar, repeat.

VA6TAC by Just Moved In
  • 1609 Views
  • 1 replies
  • 0 kudos

Loss of Service - NE Edmonton

What happened... the network seemed to drop mid call and stayed down for close to 20 minutes! The error message was that the network was not available!

PaulD1 by Just Moved In
  • 1422 Views
  • 0 replies
  • 1 kudos