No internet when data on
Phone shows data on and lte arrows show transmission yet I go on a web page and it says no internet
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Resolved! Long distance calls
If someone phones me long distance and it is a long distance call, will I be charged long distance?
Resolved! TELUS Will Not Send Me My Tracking Number
Hello, I am a new Telus customer and on Monday last week, I just ordered a Samsung Galaxy S21 Plus 5G Violet phone. They charged me the activation fee already and they have not sent out my phone yet. I have tried calling and emailing them but they ha...
Tethering Computer to Phone Hotspot
If I have a Peace of Mind plan with Telus Roaming, will I be able to tether my computer to my phone and use my plan data when overseas?
Cell Phone Public IP Address when Roaming
If I use my cell phone on roaming when overseas, will my phones public IP address be a Canadian one, or one from the country I am travelling in?
Resolved! MAC Addresses
Hello ... I am trying to use the Telus App "My Wi-Fi" to make sure only authorized devices are connected to my network. I have an iPhone on the list twice. I've looked up the MAC address of the iPhone and "blocked" or "paused" the OTHER one that does...
TELUS Hub very slow
I have a TELUS Hauwei hub and it is generally very poor speed. The tests will show a speed upwards of 10mbps but quickly drop to 1.? mbps. I've called Telus support, they can refresh my line, but that doesn't help. They suggested I reset my hub to th...
Cellular service is terrible in our area. Call to Telus nets frustration.
Telus has acknowledged that the cellular coverage in the area of Clearview Meadows where I live is an "area of concern" and has been since well before 2014. They have record of a service call in 2014 to assess the area and the latest review of this c...
Bring it back contract / payment question
Two questions:1) I thought I had signed up for the Bring it back Program, however nowhere in my contract does it state that and with 2 months left on my contract I was wondering if I can get assistance with this.2) Can you pay the remaining balance e...
Changed plan, error message
Recently changed my mobile plan to Nationwide Talk & Text 15. Now whenever I try to access my "Change Plans and Addons" tab I get the message "sorry there was a unexpected error. Please try again later." It's been like this for two days now.
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