Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Dual-Ownership of an Account

Hi Telus Neighbourhood, I wanted to know whether one can add a second user to an account - as an owner? What I want to do is have myself and my partner on an account so we both get good good payments sent to the credit bureaus. Something like another...

Digory by Neighbour
  • 2 replies
  • 0 kudos

Throttling streaming video

HI all, I have noticed that Telus seems to throttle streaming video. I have compared (3.3Mbps) to (220+). I am have looked all over looking to see if Telus has said that this is what they do. In speaking to CS, they swear Telus...

ferda by Just Moved In
  • 4 replies
  • 0 kudos

One Plus 7 Pro dual sim

Can anyone here confirm if dual sim works properly on one plus 7 pro with both TELUS sim cards?

JR_BoT by Just Moved In
  • 0 replies
  • 0 kudos

SMB Charge

Hi everyone,Is the SMB Hardware Purchase on my monthly bill a one-time charge with my new cell phone plan?I did not have a pleasant experience speaking to a representative earlier today so I though I’d post here.Thanks.

Calico1 by Just Moved In
  • 2 replies
  • 0 kudos

Service cancellation

Hello everyone i have some questions that i hope people can answer. I just purchased a new plan through the telus website and i have now realized that i might not be able to make the first bill. i just purchased it today, saturday july 27th, and am w...

xCings by Just Moved In
  • 1 replies
  • 0 kudos


SIM card activation

Lsmoker by Just Moved In
  • 1 replies
  • 0 kudos

No data on TELUS's 3G network?

Hello! We're roaming on the TELUS cellular network, and our phones are with another carrier. (Relocated, still on contract with this carrier.) We've noticed recently that we have no data when on TELUS's 3G network. Data works on LTE. Is anyone else h...

Weak signal or no service now that I upgraded to iPhone 8

So I recently upgraded from an iPhone 6s to an iPhone 8 Plus. With my 6s I never had issues with getting good signal. But with my 8 I am having crappy cell service all the time. Even getting NoService sometimes. Can’t make calls and it takes forever ...

Stacib by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! So these new unlimited plans

Can I switch to that new payment plan on my s10 I got a few months ago or would I have to pay the whole balance I'm exetremely interested in your new unlimited data mobility plans.