Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Bring it back contract / payment question

Two questions:1) I thought I had signed up for the Bring it back Program, however nowhere in my contract does it state that and with 2 months left on my contract I was wondering if I can get assistance with this.2) Can you pay the remaining balance e...

Red051683 by Just Moved In
  • 3 replies
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Changed plan, error message

Recently changed my mobile plan to Nationwide Talk & Text 15. Now whenever I try to access my "Change Plans and Addons" tab I get the message "sorry there was a unexpected error. Please try again later." It's been like this for two days now.

Resolved! Registering a Signal Booster with Telus

I have limited cell coverage at my house. I purchased a SureCall Signal Booster ( and did a quick test to make sure that it is working.According to the SureCall documentation, it says I ...

BlairP by Organizer
  • 3 replies
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eSIM Help with iPhone

How do you get voicemails on your secondary phone line using an eSIM? Is there a way to get voicemail alerts?Why will it only sent SMS messages on my secondary number? I would like to use iMessage.

APGNelson by Just Moved In
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Resolved! Porting deactivated phone number no longer in service

I have a problem with my old phone number being 2FA linked to many of my accounts like MyCRA and iCloudI had the number with Fido, switched to Koodo and ported it then. A few months ago I changed my old phone number to a new one. Now a couple weeks a...

Smart Hub

I have had a ticket now for 21 days waiting on a service technician to come out to my site to check on the smart Hub. Most times can not even run a speed yeast as it can’t connect. Currently running off my phone. In our campground everyone that has a...

WC by Just Moved In
  • 0 replies
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Data Usage Toggle switch on a Talk & Text Plan?

I just recently signed up for a Voice 25 Nationwide plan, which is a voice-only (talk&text) plan. On day 1 I logged into my My Telus account to see that I had a data overage of 1.08mb! I turned the switch to OFF and did the same on my flip phone. See...

No international texting?

So I was thinking of switching from Koodo (unlimited nation-wide calls/unlimited international texting) to 40$ non-share plan but noticed that texting is solely nation wide. How is is their flanker offers international but not Telus or am I misunders...

FrankMtl by Organizer
  • 2 replies
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