Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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i'm the only one with access to my account yet i keep receiving emails that data has been topped up even tho i haven't topped it up.. i've changed my password and stuff, but are there any other measures i can take?

Temporarily Switch to Can-US Plan?

Currently, we're on a Telus service agreement with our phone that expires in three months. If we travelled to the USA for a few days, would we be able to temporarily switch to the Unlimited 40 Canada-US plan for those few days and then switch back to...

Resolved! Wifi calling preferred not coming up

I am in the states for the winter and I am trying to use wifi calling when I can because of poor cell service. I have gone through the processOpening up phone apclicking on wifi calling but below that there is no option for wifi calling preferred onl...

fearnj by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Sharable Unlimited Plans?

Right now on our account we have two iPhones with 10GB Peace of Mind plans. If we upgrade one of those plans to a 40GB Unlimited plan, would this data be sharable across the two iPhones? If not, would upgrading both plans to a 40GB Unlimited plan mak...

Resolved! First is not equal to current or proper owner

I've brought this issue with pretty much everyone at TELUS Support almost a year ago. I bought a phone on a person to person transaction. I used the device for almost 2 months without a hinge. Then one day out of the blue the phone stopped working. A...

wmendez by Neighbour
  • 9 replies
  • 0 kudos

Resolved! Poor Cell Coverage Reception Fleetwood

This is my first post on here, so if this has already been brought up, I apologize for the repetition of it, but I did not see any post pertaining to this subject. Ever since covid-19 hit, the reception has gone from spotty to down right sub-sub-par....

nsmithe by Just Moved In
  • 2 replies
  • 1 kudos

Unknown phone numbers and charges showing up on my bill!

Hi, I've been issued a bill which has phone numbers i do not own. I have a total of 4 lines registered to me but the bill shows 6 numbers (2 unknown). I've called Telus and registered a complaint. Case Id 14309669. I didn't hear from them and i subse...

Poor to Non-Existent Reception

We live in a pretty built-up area of Surrey, British Columbia. The reception in our part of Surrey is virtually non-existent. This is the same for other suppliers with the exception of Bell. Over the years Telus suggested putting up a tower in our ar...

Cellular Service very weak

I live at on Bowen Island, British Columbia. In the past year the quality of Telus cellular has deteriorated to a level that I am missing calls and people that I phone often say that they cannot hear me. This is not an equipment problem, other famil...

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