Mobility Services
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Web Store Issues

Hi everyone, Wondering if anyone here has had a terrible experience with the Web Store. Back in November I wanted to get the new iPhone. First, I contacted the retail store at the Eaton Centre and they advised me to place an order online, as they wer...

Employee Discount Activation

Hello, I have hired by MobileKlinik which is holding by Telus.I have migrated my SIM card from Bell to Telus.I can not activate my %40 discount by the https://evs.telus.com/affiliates/matwa website because I have not any Telus email.How can I activat...

mohammad by Just Moved In
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Resolved! Telus email address

Hi,I recently migrated to Telus from Bell.How can I create and setup my Telus email address?

mohammad by Just Moved In
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Resolved! Very bright cell tower lights

There is a cell tower NW of Red Deer, AB. I believe it is located at N52.3164 W113.6325. The last 2 nights the tower warning lights have been intensly bright. We can see 6 towers from our home and this one is many times brighter than the others and w...

Cell Coverage Westridge, Edmonton

It’s probably a long shot finding anyone here from the Westridge area of Edmonton. The cell coverage has always been atrocious. Wi-Fi calling is a necessity. There’s a tower not far away (2-3 Kms), but reception drops off a cliff about a 1 km east of...

Resolved! How to change APN, oneplus Nord

I have a new oneplus nord. The APN is set to isp.telus.com, instead of sp.telus.com. So mobile data won't work. I don't have the option to change it or add a new APN. What can I do?

Jenny3 by Just Moved In
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Package is missing !!

Ordered a watch over three weeks ago and still no updated information from Telus or UPS for when it will be delivered (been in “caledon” since December 4th) Both parties have started an investigation as to where it is and both parties investigation p...

Jarovi17 by Just Moved In
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  • 6 replies
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Up to 48 hours to speak with a Telus Manager?

How is it possible with a technology company like Telus that is takes up to 48 hours to speak with a Manager? Let alone the process it requires to be elevated to speak with a Manager to being with,

Windchaser by Friendly Neighbour
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Major Decrease in quality of Care Since Covid?

I have been with Telus for many years and I used to be beyond satisfied. Problems were fixed instantaneously and call centre agents could make basic adjustments to accounts if necessary. Furthermore, things legitimately ran 10 000 times faster and sm...