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ubjones
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Why is the availability check giving incorrect information
I was looking to subscribe to multiple services: fibre internet and TV. The availability check on the website says both are available in my area. However, each time I try to submit an order, I am told by the service rep that only internet is available. I can only assume that the sales and marketing team are providing unclear information so they can attempt to sell people on internet-only.36Views0likes0CommentsRe: TELUS TV+ Availability in Ottawa
Telus has already confirmed they can provide fiber internet service to me immediately. I could sign up today. I am trying to establish if and when they can provide live TV service (Telus TV+) along with it. Currently, they say they cannot. This is essentially an over-the-internet service that could technically be accessed anywhere. There could be a technical reason for preventing role out to all cities in Ontario, but I am assuming there may be some regulatory or legal issue holding things up.41Views0likes0CommentsRe: TELUS TV+ Availability in Ottawa
I think you are a bit out of touch. https://crtc.gc.ca/eng/archive/2025/2025-154.htm "In August 2024, through Telecom Regulatory Policy 2024-180 (the Final Decision), the Commission took action to increase Canadians’ choice of ISPs by allowing competitors to sell Internet plans using the existing fibre networks of Canada’s largest telephone companies."62Views0likes2CommentsRe: TELUS TV+ Availability in Ottawa
I live in a single detached home and I already have 1.5gb fibre connection through Teksavvy, which includes their TV service. The house next door, which is literally feet away because I live near downtown, had Bell Fibe TV/Internet. So its not a physical neighborhood availability issue. I want to switch because they are offering 2 years at key good price and their TV service is probably better.110Views0likes5CommentsRe: TELUS TV+ Availability in Ottawa
You should re-read my post, because it's clear that you didn't understand. I DID submit my address online It DID say TV service was available. So I filled out the order form to initiate the sign-up process. When they called back, they said while internet service is available, TV service is not available. This contradicts what the website check indicated.94Views0likes0CommentsTELUS TV+ Availability in Ottawa
When I submit my address on the telus.com website it says Telus TV+ is available and can be ordered now. After I submitted my order request, the salesperson that called me said their system shows that Telus TV is not available in Ottawa. Either the website is wrong or the salespeople they have calling customers are wrong. So, is it available or not?274Views0likes12Comments