My technician no-showed to my appointment
I had a scheduled appointment for Saturday, April 11 from 8am - 9am. I was told multiple times via text that I will receive a call 15-30 minutes before arrival. However, no one has called and I am in desperate need of my internet being connected. This is absolutely unacceptable, as I have been living in my new apartment for over 2 weeks, and this was the first available appointment I could get. I require Wifi to connect to my TV, amazon alexa, and to complete my work! I have a dog who I leave at home during the day, and without Wifi I am unable to connect to my alexa to check on her and have the tv on for her to have background noise. When should I receive a phone call regarding my appointment or what can I do now?
Can't log in to Telus Connect app
Can not log in to my Telus Connect app. Every time I try it says it can't login using 'my account' and yet every option given brings me to Telus My Account. I need to log in to the Connect app for my wifi/modem. I have already... reset the modem Force stopped app Cleared cache app Uninstalled/reinstall app Oh! And my admin password says it correct when I try doing it that way Help!
PureFibre in Inglewood Calgary?
Hi Everyone, I just bought a home in Caglary's historic Inglewood community. Imagine my surprise when the Telus guy who showed up to install my internet told me there was no fibre-optic available. He couldn't tell me when or if it would ever be available. This is an outrage. I have had fibre-optic in my previous home for about 8 years. Telus should be actively advising communities when they can expect to have fibre in their neighbourhoods. In the mean time, what can I do to optimize my internet/wifi in my home?Return Your TELUS Equipment in 3 Easy Steps
Have you recently moved, cancelled, or upgraded your services? You may have unused TELUS residential equipment sitting at home. If so, here's what you can do: PACKAGE THE EQUIPMENT - Find any appropriately sized box. - Include the first page of your most recent bill if you have it. If not, just grab a piece of paper and clearly write the following info on it: First and last name of the account holder. TELUS account number and full service address. Phone number associated with the service(s) (if applicable). - Seal the box securely. TAKE THE PACKAGE TO ANY CANADA POST OUTLET - Visit any Canada Post outlet and let the clerk know you're returning residential equipment to TELUS. - Quote the Return ID number PR142924. - Canada Post will provide you with a prepaid waybill, with the TELUS address already printed on it (no charge). (PLEASE NOTE: For any TELUS Mobility and wireless equipment returns, including the TELUS Smart Hub, please call our team directly at 1-866-558-2273 to arrange a return.) KEEP TRACK OF THE WAYBILL NUMBER - Please keep track of the waybill number you received from the Canada Post clerk until the package is successfully returned to our warehouse. - For convenience, take a picture of the waybill so you have it easily accessible on your phone! If you have any further questions, please comment below or reach out to us over at our Twitter/X or Facebook pages and we'll be there to help! FR version
Build-out plans for fiber into existing neighborhoods
I'm looking at having a home built in Inglewood, and want to have fiber internet service, but it doesn't look like Telus fiber services are available there. Where to I go to find out about Telus services roll out schedule for neighborhoods not currently serviced? Is there a schedule for Inglewood? My timeline for installation would be about two years from now.How to deal with outside broken wires and very simple people working for telus?
Had a technician install new telus internet at the beginning of december. Technician had run to and fro between the house and the street pedestal, and determined that the wiring up on the electrical poles was broken somewhere. Two and half months later, another technician technician came, drove to and fro between the house and the street pedestal (is is more than 100m), climbed few poles, and determined that the wires between the house and the telus street box are broken. I asked him to wire in the modem anyway, so when next technician comes with a spool of wire, they do not have to enter the house, all they need is to run the wire between the box on the outside wall and their street pedestal. Astonishingly, I received a message that the service is now up. Tried to communicate with their AI assistant, asking for live agent. AI assistant failed. Got an email, supposedly from live person, who suggested that I unplug and plug in the modem. Did the movie "Idiocracy", https://www.imdb.com/title/tt0387808/ get its inspiration from how telus functions? Anybody here has an email for someone high up on the telus chain of command who understand the phrase "wires are broken" and can do something about it?
