How to deal with outside broken wires and very simple people working for telus?
Had a technician install new telus internet at the beginning of december. Technician had run to and fro between the house and the street pedestal, and determined that the wiring up on the electrical poles was broken somewhere. Two and half months later, another technician technician came, drove to and fro between the house and the street pedestal (is is more than 100m), climbed few poles, and determined that the wires between the house and the telus street box are broken. I asked him to wire in the modem anyway, so when next technician comes with a spool of wire, they do not have to enter the house, all they need is to run the wire between the box on the outside wall and their street pedestal. Astonishingly, I received a message that the service is now up. Tried to communicate with their AI assistant, asking for live agent. AI assistant failed. Got an email, supposedly from live person, who suggested that I unplug and plug in the modem. Did the movie "Idiocracy", https://www.imdb.com/title/tt0387808/ get its inspiration from how telus functions? Anybody here has an email for someone high up on the telus chain of command who understand the phrase "wires are broken" and can do something about it?
Issue with NH20A bridge mode
Hey there, I’m a newbie when it comes to networking. I have an issue trying to bridge the NH20A to my ubiquiti cloud gateway fibre. I have 1.5G fibre. I’ve tried everything I can think of and from research I’ve done and still can’t get it to connect. I’ve tried all ports bridged, port 1, 10g port. Factory resetting the NH20A and for whatever reason it will not provide internet to the ucg fibre. I’ve tried configuring the ucg to pppoe with all the accurate credentials and vlan 40 tags. I can get it to connect in a double NAH set up but the internet speed is abysmal. Only 0.1mbs. I’ve tried changing the ip addresses. Any further guidance or any other ideas would be greatly appreciated! thanks!2months, 9 service techs and no fibre installed, need help! (Vancouver)
I live in a duplex and when they initially installed fibre on my attached neighbours side they didn't splice it at the junction box, it was directly pulled into the house. As indicated by empty Telus junction box. My theory is that it's making their system say that I already have existing line that could be tapped into. After the first tech inspection, a service request was sent out for an aerial drop team and wire pull on my side as I didn't get permission to splice their line. After the second time they sent the ground service tech again, after the 3rd -8th time I called in every time to customer service and technical team to make sure they could send a aerial drop team and not a regular person. But they just keep rescheduling the wrong person for the job or it keeps getting delayed. I had to have taken so much time off work this is getting ridiculous. I'm giving this one more shot as I called again yesterday after they sent the wrong guy. The customer service rep said they needed to recreate the order, so they can order (I have done that once already) the drop team, and what he explained is that every time I called in the customer service reps were just rescheduling it for the ground workers. They also told me that they would call me back when there's a drop team available 7-14 days wait again. Now I'm just waiting for a call back with no appointments. I don't want to escalate this to the ccts as I want to give Telus an opportunity to make things right. I signed up for Telus on November 15th and it's now January 11th.
TELUS TV+ Availability in Ottawa
When I submit my address on the telus.com website it says Telus TV+ is available and can be ordered now. After I submitted my order request, the salesperson that called me said their system shows that Telus TV is not available in Ottawa. Either the website is wrong or the salespeople they have calling customers are wrong. So, is it available or not?
Can't login to Telus account on optik tv box
Hi, I set up a new service recently and I haven't been unable to login to my account using my email and password. I also cannot login to my TV either (using optik tv android box). I have logged in using the email a link method without any issues. I then reset my password and tried logging back in with my email and password but it doesn't work. Any idea what is going on? I haven't even able to access my tv services or telustvplus. I get the following error: Sorry, an error has occurred. Please try again later. I know the password is right because when I have reset the password (after logging into mytelus account using the email link) it says you cannot use the same password as last time.How to View and Change Your TELUS Technician Appointment
Manage your upcoming TELUS technician appointments through your My TELUS account. Available for Alberta and BC clients using a desktop browser. Viewing Your Appointment Access your appointment details: Log into My TELUS account Select "My Profile" Click "View and manage your appointments" View appointment information: Scheduled date Arrival time window Service address Contact number Appointment type (install, move, repair) Managing Your Appointment To reschedule: Click "Reschedule" Select new date and time Click "Reserve" To cancel: Click "Cancel" Confirm cancellation To update contact number: Select "Change your contact number" Enter new number Confirm update After Making Changes You'll receive a confirmation email Changes will appear in Appointment Manager Review details page for verification Important Notes Service available only for Alberta and BC customers Must use desktop browser (not available on My TELUS app) Some appointments may require calling TELUS or using Live Chat When to Contact TELUS Contact TELUS support if: You can't reschedule online The cancellation option isn't available You need immediate assistance You're outside AB or BC EN version
Missed Installation Appointment and Poor Communication
I recently signed up for Telus internet services and was scheduled for an in-home installation on Saturday between 8 and 9 a.m. I was told a technician would call 15 to 30 minutes before the appointment. No one called, and I received no message or update about any changes. I contacted customer support, and the agent (Miguel) assured me a technician would call within 20 minutes and arrive within the hour. He also promised to call back in an hour to confirm. He never did. When I called again, the next representative said she couldn’t access the transcript from my previous call due to a system issue. She confirmed the appointment was still showing as active, put me on hold for 40 minutes to contact dispatch, and then the call disconnected. No one called back, even though I was told they would if that happened. I am now on my third call. It is 12 p.m., and I still have no information on whether anyone is coming to complete the installation. Am I expected to keep waiting indefinitely? Or will I later be told that a technician showed up unannounced and marked the job as missed? My current internet service stops working tomorrow, and this delay directly affects my ability to work. This entire experience has been frustrating and unacceptable.Setup Boost Wifi 6 Lite as an access point to extend existing LAN?
Hey all, got fibre installed 10 days ago and finally getting to cleaning up what the tech left me with. He was great, but custom lan setups aren't his job. Currently my NAH connects to my router (Asus RT-AC86U) that is aptly handling all my family's routing needs, including 2 Telus TV Digital Boxes over ethernet. Documentation (online or otherwise) is quite light as I suspect Telus wants it to be the centre of the universe and not really tinkered with by most users. Can I just factory reset it, connect it to a Lan port on my existing router, and it will figure out that I want it to be another AP to extend my existing SSIDs? Thanks
Connecting Arcadyan PRV65B to TP-Link Deco AX3000 X50
Hi all, I’m setting up my Telus Arcadyan PRV65B Wi-Fi hub with my Deco X50 mesh. With bridge mode off, the Deco works perfectly, I get strong, fast wifi throughout the house. I want the Deco to manage routing, so I switch the Arcadyan to full bridge mode. When I do, wifi drops completely on the Deco: the light flashes blue and yellow during setup but ends up solid red. I’ve set VLAN ID 35, priority 0, and tried cloning the Arcadyan’s MAC to the Deco. My in-wall Ethernet ports work fine. Tried power cycling and hard resetting both. Tried wiring the Deco into all 4 ports. The top light on the Arcadyan (Wi-Fi) is red, but the front internet light is green so bridge mode to be works correctly. I can attest to this as my smartTV is hardwired and connected with no issue. What am I missing, and how can I get the Deco to handle routing correctly to get the wifi working?
