Can't login to Telus account on optik tv box

Hi, 

I set up a new service recently and I haven't been unable to login to my account using my email and password. I also cannot login to my TV either (using optik tv android box). I have logged in using the email a link method without any issues. I then reset my password and tried logging back in with my email and password but it doesn't work. Any idea what is going on? I haven't even able to access my tv services or telustvplus. 

I get the following error: Sorry, an error has occurred. Please try again later.

I know the password is right because when I have reset the password (after logging into mytelus account using the email link) it says you cannot use the same password as last time.