Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Coverage in Sarnia

While staying in Sarnia, Ontario in some areas the phone keeps switching to roaming. If I switch off rowing then the phone has no connection. Any solutions?

capthss by Neighbour
  • 1449 Views
  • 1 replies
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Resolved! iPhone 13 Pro Max Orders

Has anyone else ordered a iPhone 13 Pro Max recently? I have only received an email stating "thank you for your pre order" but the device has been out since September... so are they backordered? I cant even check my order status because the number do...

Resolved! E-Sims

How do I convert my Telus Sim to an E-Sim on my iPhone 13? I want to keep the same mobile number.

WiFi Calling Not Working with Building Intercom

My apartment building intercom is connected to my mobile number. I receive a call when someone buzzes my unit, and in turn I can talk to the person via my phone, as well as unlocking the front entrance door by pressing an option during the call. I ha...

zentrum by Neighbour
  • 2552 Views
  • 1 replies
  • 0 kudos

Poor data reliability in Burns Lake

I noticed when in areas like Burns Lake, I have a 5G connection, but the data streaming in very sporadic. It seems sometimes I can load things quickly, and the next time it just times out. All this while having a full 5G connection. I was told that d...

Mobile Plan for Hotspot - Competitiveness Request

Dear Telus,I've been waiting very patiently for my favourite Purple brand to come out and match both Rogers and Bell with the ability to share Mobile Data plans with Hotspot Devices. Both direct competitors have had $10/mo options for ages now and th...

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Bronco6G by Neighbour
  • 1501 Views
  • 0 replies
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Resolved! Switching to new device

I recently purchased a new Samsung device, and transferred my number from the old phone ( cracked screen and outdated), to a new phone. Upon transfer I was charged by Telus as if I were a new customer, needing a new number and a new account. To the t...

NK1111 by Neighbour
  • 4467 Views
  • 4 replies
  • 0 kudos

Telus loyalty

Telus loyalty means nothing They are more concerned about deals for new customers When you talk to a loyalty agent they talk down to you and seem like you are wasting their time Any long time customer should switch providers then sign up with Telus l...

jfr by Organizer
  • 1633 Views
  • 0 replies
  • 0 kudos

Mobility for Good application

Hello, I applied for a Mobility for Good application for seniors two weeks ago, I still haven't received any response yet. Also I emailed the dedicated email for that program for an update, no response. Is the program still active, or simply just tak...