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Resolved! Why is my price increasing before I pay my first bill?

I just switched to this account. Its a monthly whoping 75$ for a 20gigs plan.I have yet to even pay the first bill and they have sent me an email saying they are raising the price by 7$ in feb.Why would anyone stay with telus? Itsalready 30$ more tha...

DG1995 by • Neighbour
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Outrageous Hold Times

What is going on at Telus support that causes 1+ hour hold times every time I call? Seriously…the call centres are in the Philippines and they are only “open” like 8am - 6pm EST? How is this normal? The hack I have learned is that if you wait more th...

andirons by • Friendly Neighbour
  • 2512 Views
  • 1 replies
  • 4 kudos

Do I have to pay first bill after cancellation?

Long story short: Telus representative called me to offer me a better plan at a lower cost than I was previously on. I accepted the plan. The cost of the first bill is quadruple what it should be. They lied and I'm annoyed so I'm cancelling tomorrow....

nophica by • Neighbour
  • 2593 Views
  • 1 replies
  • 0 kudos

Resolved! Door to Door sales for third party Telus mobility?

Hi there, is there door to door sales happening in Burlington, Ontario by a third-party Telus company? We had someone come by selling internet and phone packages. No website we could visit for more info. We would have to sign up on the spot and repla...

Ak1427 by • Neighbour
  • 2977 Views
  • 1 replies
  • 0 kudos

Using Telus 4G LTE without B29?

Hi all - I'm visiting Canada soon and wanting to purchase a prepaid SIM to use for calls and data while travelling. Just wanting to confirm though that my phone will work without issues on the Telus network - hoping that maybe the knowledgeable folk ...

makter by • Neighbour
  • 2748 Views
  • 1 replies
  • 0 kudos

International texting on monthly plans

Almost all providers include "free" international texting in their monthly plans. I've tested Rogers, Shaw, and even Koodo, owned by plus, and all had this included, at least before I switched to Telus.I am paying premium fees and expecting to get pr...

momiri by • Friendly Neighbour
  • 7300 Views
  • 7 replies
  • 1 kudos

1.5% Credit Card pass in

Technically this is for whomever is in charge of collecting a fee. I would like to know when the "Visa Debit Card" option will be appearing on the My Telus App???I pay my bill with my TD Visa Debit Card. This is not a Visa, not a MasterCard.After ent...

Jody78 by • Neighbour
  • 2147 Views
  • 4 replies
  • 0 kudos

Paperless Billing Notifications Not Working

I recently got a voicemail from Telus because my bill was overdue. I am signed up for paperless billing, I believe they switched me to paperless automatically. I thought it was weird as I didn't remember getting an e-mail stating that my bill was due...

Resolved! Purchase eSIM online for a new prepaid plan?

Hi - I am having trouble finding the answer to my question, hoping someone might have some knowledge. If I wish to activate a new prepaid plan on Telus, is it possible to purchase an eSIM for this online, and have the eSIM QR code emailed to me? (ie ...

makter by • Neighbour
  • 5992 Views
  • 4 replies
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