Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Not everything should be about profit

I am disappointed that TELUS is manually disconnecting Apple watches for users who do not switch away from the non-share plans. People who are on the non-share plans have been setting up their watches with success only to find a day or two later TELU...

KKlemmer by Neighbour
  • 3394 Views
  • 5 replies
  • 0 kudos

Resolved! Black Friday 2018 - Double Data promo

I’m interested in Telus’ BF promo for double the data. I want to know how long do you get to keep double the data? Do you get to keep it for as long as you have the plan, or for 24 months? For example, if I wanted 4Gb + 4Gb, will I have 8GB for as lo...

radv8711 by Just Moved In
  • 2450 Views
  • 1 replies
  • 0 kudos

Resolved! [Recent] WI-FI Calling not working

The usual Telus WI-FI appears in the upper bar on the iPhone. You can make calls, but if you try to send SMS they disappear in cyberspace and SMS is not received. Incoming calls aren't coming through, instead they're going to Voicemail.

Dwayne888 by Helpful Neighbour
  • 2825 Views
  • 1 replies
  • 0 kudos

Resolved! Apple watch plan details questoins (pricing and data)

Hello. My mother has a consumer share plan with 6 GB data. If she adds a $10 apple watch cellular plan (she already owns the cellular apple watch 3), does the watch have access to 6GB + 1GB or just the 1GB. Second question - I see the activation fee ...

Resolved! Google Pixel 3xl dropping calls

We just got 2 new Google pixel 3xl , and all they do is drop calls or have spotty reception. Have had the first pixels since new and no issues, and now they are terrible. Help please

Jgfergus by Just Moved In
  • 3025 Views
  • 1 replies
  • 0 kudos

Please support more android phone to visual voicemail

Please add OnePlus 6T to your visual voicemail compatible phones, you have a very limited range of device. Your support page says : Google Pixel, Google Pixel XL, Nexus 5X, Nexus 6P, Google Pixel 2, Google Pixel 2 XL, LG Q Stylo+ and LG X Power 3 are...

anisite by Friendly Neighbour
  • 5958 Views
  • 6 replies
  • 0 kudos

Resolved! Help needed for best plan

Hi Guys I am moving to Canada but still working for an Australian company. What would be the best cell plan to help me keep in touch with those down under. I will be working mainly evenings as that is their day time! Thanks for your help. The system ...

Enviro by Just Moved In
  • 2198 Views
  • 2 replies
  • 0 kudos

Resolved! cellular network outage?

How do I report and get status update on cellular network outages. All I have access to is WiFi.

Patsfan by Just Moved In
  • 2557 Views
  • 1 replies
  • 0 kudos

Can't send GIF as MMS from iPhone

I recently upgraded from an iPhone 6s+ to iPhone XR purchased directly from Apple. (my service is through Telus, obvs ) For some strange reason, I can't seem to send a GIF as a MMS message. Had no issue with this on the 6s+. The following all work:-s...

neilp by Organizer
  • 9178 Views
  • 7 replies
  • 1 kudos

Resolved! Home phone 2 go

Now on the website Telus mentions the Home Phone 2 go app for Iphone or Android. It says it is available in select BC and Alberta communities but it does not say which ones. I would like to try this app out but would like to find out which communitie...