Mobility Services
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Latest topics

Can't Change Incorrect APN Settings

I have a brand new, unlocked Nokia XR20. Mobile data works fine, SMS messages send and receive without issue. I cannot receive MMS messages (group texts, or pictures), however I seem to be able to send them. My MMS proxy and port are incorrect, howev...

jedward by Neighbour
  • 1927 Views
  • 3 replies
  • 0 kudos

Resolved! Activating a new SIM card online

I keep getting an error message while trying to activate the SIM card sent with a new phone A Verification code cannot be sent to the selected address at this time. To receive a code please choose the SMS method. I have requested that it be sent to o...

KMSEng by Neighbour
  • 6057 Views
  • 1 replies
  • 0 kudos

Collections.

I had a mobile account put in collections in 2014-15 and it was on my credit account for years. This year around January it was no longer on my credit it was for $2288 something like that now a new credit company supposedly has it and said that they ...

Hez75 by Neighbour
  • 8235 Views
  • 4 replies
  • 0 kudos

Lake Country mobility sporadic at best

Telus three years I’ve lived here. Will you please invest in the largest growing community in British Columbia? Lake country.Your reputation is drastically being beat up here. People have local media forums discussing how to get out of their contract...

Top up glitch money lost

In July 2022 I topped up my 12 year old son's account with a voucher. I allocated the money to the auto renew but now the money dissapeared from the account. I called and they alleged the credit was used on internet during the last week. He did not p...

SIERRA by Neighbour
  • 1280 Views
  • 1 replies
  • 0 kudos

Been getting Odd IP addresses for quite sometime

Hello,I’ve been a mobility customer for a while.I’ve noticed my iPhone obtains an external mobile public IP address for the past couple of years from a small pool:207.228.78.0/24The IP address most of the time lists me as in Calgary when I’m 3 hours ...

Dgc by Helpful Neighbour
  • 6937 Views
  • 9 replies
  • 0 kudos

Credit limit

Hi. I was just wondering if there’s a way I could see my credit limit (if there’s any) on my account. When I opened my account in November, I was told I had a credit limit of $300.There’s nothing on my account when I check on the app or on the websit...

Pre-paid SIM card activation

I am unable to activate a new SIM card online for a pay as you go plan. The system continues to glitch at the payment confirmation stage. Please advise.

hshah17 by Neighbour
  • 4183 Views
  • 3 replies
  • 1 kudos

Iphone 13 two providers

Good morning I have my Iphone 13 with TELUS, and a work phone with Fido. Carrying two phones is annoying is there anyway (eSim perhaps) I can use the Iphone 13 with a Telus esim and use the physical Fido sim as well for that line? or some variation

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