I have noticed that Telus hot spots do not seem to send a confirmation email when registering to email addresses that have a "dot" in the address. Example [email protected]. If you use an email without the dot, all is fine. I have contacted Telus for...
Hello. I have a pre-paid mobile plan and I will be leave the country for about 6 months. I will not use any data or phone calls with this account, I mean, I will not use my Telus SIM for a while. But, I want to keep my phone number and I want to be a...
HelloFor some reason my phone and other phones on my account have been seeing the cellular data just drop randomly, even thought the phones will show 5G full signal.Stop receiving emails, as well as text messages are affected. Phones have been reboot...
I made a new account to separate from my dad's and want to know how to move my number from his Telus account to my new one? Thanks!
Recently upgraded phone and decided to go with the unlimited 50 5g+ plan, however on the mytelus app why is it saying I will only be able to use 33.33gb of high speed data before it is throttled? The customer agreement doesn't mention that, nor does ...
Hi I am wondering why my phone service for both my daughter and myself is cut two days prior to the bill due date which would been paid prior to due date??
I just got the S22 ultra. My monthly bill was quoted as 142 (before taxes)My first bill is 354 (about 179 in taxes)What gives?
Hi Telus, I have ported to Telus last Saturday, however my service is not activated due to some credit check issue. I have sent all the documents to @[email protected] on same day however there is no response from them despite multiple chasers. I ha...
5 mobile devices all with telus and all our calls keep dropping wherever we are. It's infuriating. We have called customer service and their solution was to turn our phone off then on. All our phone calls still drop. What is going on? This issue has ...
Hi,I'm done with having data. My wife and I almost never use it, so why pay for it? When I go to the talk and text plans on telus.com, it gives me the option of changing an existing plan, or adding a new line. But when I click on the "Change My Plan"...
