Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

network and Wi-Fi

I am using macOS Catalina 10.15.7. My Network says my Wi-Fi is on and connected to Telus 4900 at I.P., but I am unable to back up my I-phone or get Safari on my I-pad.Thanks.

lestery by Neighbour
  • 7 replies
  • 0 kudos

Throttling of data and internet has to stop.

Ok. So I upgraded to a talk and text plan with supposedly unlimited data. During a recent trip I was notified by text that I had reached the limit of my high speed internet and could continue using it at a reduced speed. I went from 29-30 mbps to .04...

GRM by Neighbour
  • 1 replies
  • 0 kudos

Poor cell service

I live just a short distance (1 km) outside the Port Alberni city limits in Beaver Creek. According to all the cell coverage maps I've seen the Telus (Koodo) service should be good, but it's terrible. I barely get one bar signal and calls are constan...

Boatfarm by Neighbour
  • 3 replies
  • 0 kudos

Showing signal but cannot make or receive calls.

So we switched over from Virgin to Telus a few weeks ago and everything seemed fine. We brought over our LG G7 Thin Q's with us. Yesterday while walking the dogs i was separated from the wife (we have an aging dog who won't walk as far) and when we m...

Service quality

I pay 400 a month for 3 phones to barely have service I live 2 hours north of edmonton. Many dead spots between Athabasca and Slave Lake. North of Slave lake good luck on service. Why are we upgrading to 5g when you can't even get LTE to operate prop...

Resolved! Text messages require a "1" preifx for numbers not in contacts

Recently I upgraded my Iphone XS to an esim as my Telus number. I now have a dual sim with a Telus number as my primary number and a UK phone on a physical sim for when we can travel again. Recently I had to text a local number not in my contacts but...

Upgrading/Preordering Online - New Plan Activation

Hi: I am about to upgrade/Preorder the new Galaxy Z Flip 3 on-line. My current plan is no longer available and so I will be going to the Unlimited 30. Current phone has a clear device balance and I am well over the last 2 yr contract/Commitment. When...

MAXII by Neighbour
  • 0 replies
  • 0 kudos

Resolved! "Local Calling Area"

Are there maps available for my local calling area so I know beforehand if there will be long distance charges incurred.Every call I make I get the telus message "long distance charges may apply"

EZ by Friendly Neighbour
  • 10 replies
  • 0 kudos

Voicemail message

Is there a setting to allow people to leave longer messages on mobile voicemail?

Scott5 by Neighbour
  • 1 replies
  • 0 kudos

Newcomer to Canada with TELUS SIM Card

Hello, my boyfriend and I recently moved to Vancouver and just got ourselves a prepaid SIM card so that we can be contactable locally. We are struggling to activate the SIM card on our own devices, could we possibly get some assistance with this?

ch3micat by Neighbour
  • 4 replies
  • 0 kudos
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