Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

Resolved! i7 using data when turned off.

I have the basic cell and text prepaid plan.I was told picture texts were included free in my text allotment but Cellular Data has to be on.Problem: I turn cellular data on to send a picture and immediately incur data charges for each picture around ...

EZ by Friendly Neighbour
  • 4 replies
  • 0 kudos

Call display for Land lines

I have just switched from Fido to Telus and am surprised that when I am making calls my customers don't see my name. I am looking back at the neighbourhood and see this has been an issue telus has been working on...What is the status of this? I never...

Deb09 by Just Moved In
  • 0 replies
  • 0 kudos

Google Pixel 3a Wi-Fi calling not working

Recently purchased some Google Pixel 3a's for my sales staff. Over the last 18 days, I've been in touch with several Telus reps and Google to solve the issue of Wi-Fi calling not working on brand new phones. When I go into the menu and activate Wi-Fi...

wifi calling.png
BarrieBob by Just Moved In
  • 3 replies
  • 0 kudos

Email to text not working

I use E-mail to text by sending an email to and it arrives on my phone as a text. It's worked fine for the past couple of years, but it stopped working in the past day or so. Any thoughts?

Resolved! Fonus

So There is this guy Simon Tian, that appeared on a couple weeks ago. Stating that he was offering the first Global Phone service, and it's using Telus's backbone for Canada.As he advertises: Unlimited Data Unlimited Calls Unlimited Texts Up to 5G sp...

mhinc by Ambassador
  • 17 replies
  • 2 kudos

My Telus app stuck loading when trying to link accounts

As above, running Android 9 (4.9.112) on Note 9. When pressing 'Link an account' on the menu, a new Activity opens and it gets stuck indefinitely with a loading icon. It eventually says 'Traffic is very heavy at the moment. It may take a little longe...

Scott91 by Just Moved In
  • 0 replies
  • 0 kudos

International phone plans

Does Telus or any other cel phone provider offer an international 30 day calling plan other than easy roam.

keenerboy by Friendly Neighbour
  • 1 replies
  • 0 kudos

Resolved! Simple Share Plan Question

My wife and I both have Telus cell phones and we don't use much data at all. With the Simple Share 5 gig plan can the 2nd phone on a Family plan just subscribe to the $35 Talk & Text plan and share the 5 gig data from the first phone? I'm trying to r...

jrueger by Ambassador
  • 1 replies
  • 0 kudos

Resolved! Magic Calendar

Why am I getting email "175 prizes worth over $40,000 in total are up for grabs" when it is only for Quebec Residents. Why is it only for Quebec. Do customers in the rest of canada not count? *********************** Trouble viewing this email? View i...

JLM by Just Moved In
  • 1 replies
  • 0 kudos