Mobility Services
Forum discussion about TELUS Mobility services and solutions.
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Data Usage

I'm having problems with data usage. In 3 days my son's phone has consumed half or our monthly shared data. The strange thing is, when I checked the usage log, it's showing that he used over 300mb of data at 6:00am while he was sleeping and his phone...

TeddysMom by Just Moved In
  • 2958 Views
  • 5 replies
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Should I move from MTS to TELUS?

Okay its been almost two months since TELUS has been texting me, calling me and sending me flyers about transferring to them. For people who transferred, how is it? So I talked to this woman named Kim who is incharge of transferring and she said1) I ...

Resolved! Just purchased a zte hub. No internet connection

When trying to log in to the modem, it brings me to a page that says "you are not currently in a correct location to use the data service. Please return to an eligible region" any clue what's going on with that?

Mervin23 by Just Moved In
  • 4172 Views
  • 1 replies
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Dominica: Post Hurricane Maria

Customer service, can you please put into place considerations for calls and texts to the Caribbean island of Dominica. It was completely ravaged by Hurricane Maria Monday Sept 18th 2017, and the citizens need to be evacuated. They have nothing. They...

kriss by Just Moved In
  • 1408 Views
  • 1 replies
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Best Mobile speed

It appears Telus offers the fastest mobile speed in Canada. https://mobilesyrup.com/2017/09/18/canadas-average-speedtest-now-35mbps/

xl by CPU Alum
  • 2624 Views
  • 7 replies
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Resolved! Unlock fm radio function on telus network.

If you’re seeing this page…your wireless carrier has not provided access to the FM chip on your phone.NextRadio requires a special piece of software to activate and control the FM chip. Some carriers have provided access. After December first 2017 wi...

DelDan by Neighbour
  • 13418 Views
  • 10 replies
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Re: Ridiculous Internet Usage Claim

My usage has been changed to something reasonable. But check out my current usage - It seems that April comes after August? Most people think that September comes after August. I think that they have a little work to do yet.

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GM by Connector
  • 1695 Views
  • 1 replies
  • 1 kudos

Signal strength in Terrace BC

Does Telus have any plans to boost signal in the Bench area? I've lived in the same house for 9 years and the signal has fluctuated constantly.Trying to get anyone to listen is very frustrating.

NB71 by Neighbour
  • 1324 Views
  • 1 replies
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No data plan but still charged 1 or 2cents daily.

I'm on the simple 22. No data. Yet still charged 1 or 2 cents nearly every day at random times. I know from looking around online that this is a known issue others have had, but I haven't managed to figure out how to fix it/have it taken care of. My ...

markE by Just Moved In
  • 2482 Views
  • 2 replies
  • 0 kudos

All Circuits Busy

When I tried to make a phone call I got the message "22m2 all circuits are busy" or the call just won't go through. Why is this happening?

MansK by Just Moved In
  • 7008 Views
  • 1 replies
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