Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Loss of Service - NE Edmonton

What happened... the network seemed to drop mid call and stayed down for close to 20 minutes! The error message was that the network was not available!

PaulD1 by Just Moved In
  • 1501 Views
  • 0 replies
  • 1 kudos

Easy Roam triggered without any usage

We just returned from the US and noticed that my wife's phone had 5 days of Easy Roam charges even though data roaming was turned off on her phone. My account showed no airtime and no data usage for those days. One of the charges I've resolved and wa...

xray by Hero
  • 2435 Views
  • 2 replies
  • 0 kudos

Resolved! Shareable data

Hi, I added a tablet to my account with an existing phone plan with 3+4gb shareableI chose the 1gb shareable plan for the tablet. I am not sure how it workswhat will happens if the tablet reach and goes over 1gb ? i planned at the start to use it wit...

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Maxgolf01 by Just Moved In
  • 2737 Views
  • 1 replies
  • 0 kudos

Wifi calling for Samsung s10

Hi there just wondering if anyone else is having issues activating wifi calling on their Samsung s10? I've tried for 3 days and still can't get it to work. It goes through the whole setup process and after it says registering it still won't turn on. ...

Shey73 by Organizer
  • 3893 Views
  • 3 replies
  • 0 kudos

Call Block Wireless Home Phone

I recently switched from the regular Home Phone service to the Wireless Home Phone service. Unfortunately there doesn't seem to be the Call Block feature available on Wireless Home Phone as there is on regular Home Phone. Because there isn't a cell p...

jrueger by Ambassador
  • 2719 Views
  • 2 replies
  • 0 kudos

All of sudden Telus blacklisted my phone and cant recover it.

Telus Mobility without any reason blacklisted my phone. I made numerous attempts to contact Telus to make arrangements. Nonetheless, you blacklisted my IMEI as lost or stolen although I never reported it. They did not even care to warn me. Day after ...

Dr_Victor by Helpful Neighbour
  • 13716 Views
  • 21 replies
  • 0 kudos