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Slow Telus Mobility Internet

huds4
Neighbour

I am experiencing very slow internet speeds with this new sim card I received today and I am very disappointed. Please see below for a screenshot of the issue. I am located in the Edmonton area

 

Screenshot_20230218_052608_Speedtest.jpg

4 REPLIES 4

huds4
Neighbour

using Samsung Galaxy S21+ 5G

NFtoBC
Community Power User
Community Power User

All the SIM does is identify your phone  to the network. Your account settings determine the level of service you get. What happens if you move to other locations?

 

NFtoBC
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Im getting 250 mbps down and 30 mbps upload in downtown edmonton

NFtoBC
Community Power User
Community Power User

So, it’s clearly not your SIM. Possibly signal strength in the geographic area where you notice slower internet is the issue. Being inside a building may reduce signal strength, as does distance from a cell tower. You can check locations of towers here.

NFtoBC
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