I have been with Telus for years and someone came by my house and offered me great mobility plans. I thought about it and decided to join. The person got someone from Telus Mobility to call me to set up the plans and said will send me the SIM cards. A few weeks passed and I never received the SIM cards, so I thought they must have not mailed out. One day, I got an amount owing from Telus but I never activated the services. I called and asked why I was charged and they said that because I signed up for the services. I asked him if the SIM cards were ever activated and if minutes were used. Agent said that the cards were never activated. I asked him why I was charged, he said it was out of his power to do anything. Sent me to a supervisor and supervisor basically said too bad, you signed up, so you have to pay. I ignored it and Telus Mobility called me twice regarding new phone plans. I told the agents that I had this problem and they insisted the account was closed and I won't be charged. More time passed and Telus Mobility calls me again and I told the agent the same thing, he said once I signed up for new services, the existing charges will be gone. I told him I want the charges be removed first, because I don't think I can trust Telus anymore. The agent said he will look into it. Now, I have a collection agency constantly calling me regarding the amount owing. Anyone else had this happen?
@jdmbenz This is a tough one to navigate over community. We don't have a great deal of insight into your account details here and I know you've already called in once, but I sent you a PM with some info.