Dear Customer Service Team / Billing Department,
I am writing to formally lodge a complaint regarding an unreasonable charge on my recent mobile phone bill. On November 30, I subscribed to your Black Friday promotional plan at a discounted monthly rate of $32. However, upon receiving my bill, I noticed a discrepancy in the way my charges were calculated.
According to my bill, my billing cycle runs on the 5th of each month. For the period between November 30 and December 5, I was charged a prorated fee. However, instead of being based on the Black Friday promotional rate of $32, the charge was calculated using the standard monthly rate of $65, resulting in an overcharge of $13 for those six days per number. I find this completely unreasonable and deceptive, as I subscribed to your service specifically because of the Black Friday promotion. The billing cycle date was determined by your company, not by me, and should not impact the promotional pricing that was clearly advertised at the time of my subscription.
Additionally, I activated two phone numbers under this promotion, and both were charged in the same manner, leading to an overcharge of $26 in total. Given that I joined the Black Friday plan from the start, the prorated fee for these six days should have been based on the promotional rate of $32, not the standard rate.
I strongly urge your company to refund the overcharged amount immediately. Furthermore, I request a formal response regarding this issue, as I believe such billing practices mislead customers and should be addressed.
Please look into this matter and provide a resolution at your earliest convenience. I expect a prompt response confirming the refund and any corrective actions your company will take.
Thank you for your attention to this matter. I look forward to your prompt resolution.
Sincerely,
Vivien
