Forum Discussion
Being billed by TELUS-Koodo for No Service or Connection
A TELUS rep was trying to sell an internet service to me. I agreed to a trial for a month to evaluate the service while keeping a Rogers connection working. I decided not to use it and returned the equipment.
The sales rep wanted to sell me a Koodo mobile service, leaving me two SIM cards to try out for better reception in a shadow zone. The same two SIM cards were never taken out of the holder, never inserted in a mobile phone, as the other service provider fixed the problem.
I have being trying to return the cards but cannot contact Koodo in any way. Callbacks requests don't work. The billing has now billed me for three months "service" where none has been connected or rendered. No amount of trying to get the assist or self serve to work ever gets past the log in. Now I get a threat letter to blacklist me with credit agencies for a $445 bill for zero service rendered. Is this fraud or incompetence?
TELUS gave me these SIM cards and needs to sort this out as Koodo is off the grid in terms of communication.
4 Replies
btw, I have no plans to pay this or the previous invoice as there is no justifiable reason for billing me, nor any evidence of agreeing to or signing a contract for these SIM cards. I have signed numerous such agreements in the past 30 years, where any agreement comes with multiple signatures and screeds of legalese. This had none.
Please send me two things: (1) A means of returning or to have collected the two SIM cards, and (2) written proof that you have reversed these invoices for $445.72 for the full 100% billed to me, without any justification.
TELUS_SupportOfficial Support Team
We'll send you another private message to discuss further.
- TELUS_Support
Hey pmorkel - This is definitely not the service that we strive for, and we take things like this very seriously. We'd like to take a closer look at your account with you, so we will be sending you a private message.
Thank you for reaching out and offering to treat this seriously. I have been so frustrated with the apparent inability to phone, message or email anyone at Koodo, and even to get a local TELUS office to address the problem. Yesterday I asked one in the Park & Tilford Centre if they could help, as there was a threatened report to impact my credit rating if I didn't pay by yesterday.
3 months ago I had two Koodo SIM cards dropped off with me by a TELUS rep selling house-to-house Internet and TV services. As I live in a ravine, Shaw/Rogers' connectivity was patchy. He said to "try out" for free, to see whether they offer a better mobile service? Those two SIM cards sit on my desk today, several months after a TELUS sales rep dropped them off, unopened and unused.
I have a photo of them both to send if that helps. I have no way of discerning the actual phone numbers of these cards, as there are many random numbers printed but none that is a phone number.
They remain unused, still in the credit-card sized holders that were handed to me. The cards were not recovered by the TELUS rep, who dropped them off while offering a trial of TELUS services for internet and TV. There was no implied contract agreed or signed. They have still not responded to my message that I requested he collect the unused cards.
As for your implication that I have an agreed contract for this service, that is not valid. I have not signed up for, nor in any way agreed to have a contract with koodo. The need for this service fell away when my existing service provider, Rogers, satifactorily improved their mobile service to being reliable at my home.
Further, if you examine the records for the alleged service being provided, i.e., by invoicing me, please send me the details that support such an agreement exists or that any service was provided. Please also show how I have been "using" this service in any way, that allows you to invoice me. This sounds to me like a questionable sales practice, and unwarranted billing action.
