Forum Discussion
Being billed by TELUS-Koodo for No Service or Connection
A TELUS rep was trying to sell an internet service to me. I agreed to a trial for a month to evaluate the service while keeping a Rogers connection working. I decided not to use it and returned the e...
TELUS_Support
Official Support Team
Official Support TeamHey pmorkel - This is definitely not the service that we strive for, and we take things like this very seriously. We'd like to take a closer look at your account with you, so we will be sending you a private message.
Thank you for reaching out and offering to treat this seriously. I have been so frustrated with the apparent inability to phone, message or email anyone at Koodo, and even to get a local TELUS office to address the problem. Yesterday I asked one in the Park & Tilford Centre if they could help, as there was a threatened report to impact my credit rating if I didn't pay by yesterday.
3 months ago I had two Koodo SIM cards dropped off with me by a TELUS rep selling house-to-house Internet and TV services. As I live in a ravine, Shaw/Rogers' connectivity was patchy. He said to "try out" for free, to see whether they offer a better mobile service? Those two SIM cards sit on my desk today, several months after a TELUS sales rep dropped them off, unopened and unused.
I have a photo of them both to send if that helps. I have no way of discerning the actual phone numbers of these cards, as there are many random numbers printed but none that is a phone number.
They remain unused, still in the credit-card sized holders that were handed to me. The cards were not recovered by the TELUS rep, who dropped them off while offering a trial of TELUS services for internet and TV. There was no implied contract agreed or signed. They have still not responded to my message that I requested he collect the unused cards.
As for your implication that I have an agreed contract for this service, that is not valid. I have not signed up for, nor in any way agreed to have a contract with koodo. The need for this service fell away when my existing service provider, Rogers, satifactorily improved their mobile service to being reliable at my home.
Further, if you examine the records for the alleged service being provided, i.e., by invoicing me, please send me the details that support such an agreement exists or that any service was provided. Please also show how I have been "using" this service in any way, that allows you to invoice me. This sounds to me like a questionable sales practice, and unwarranted billing action.
