Forum Discussion
Why won't my Galaxy S25 not charge?
My phone died and has been plugged in for 30 minutes, not a single percentage. I am using the same cord I have used since I have bought it, which has had no problems charging it before. My phone shows the white charging symbol but when i try to turn it on it immediately shuts off.
Telus' very helpful virtual assistant told me to download a battery diagnosis app...which I can't because, you know, my phone is dead. The next option was to have a Telus agent call me, which again, I can't do. What are my other options?
I would really prefer not having to drive 4 hours just to talk to an agent in person.
3 Replies
What charger are you using? Does that charger work for charging other devices?
When you you purchase the phone from TELUS? It should still be under warranty.
- FuzzyLogic
Community Power User
Possibly you have some dust/lint in the charging port. Turn off the phone and use a toothpick to clean out the port and hopefully that's all it is.
TELUS_SupportOfficial Support Team
Hello Code50, that sounds incredibly frustrating—there is nothing quite like being stuck in a loop where the "solutions" require the very device that isn’t working. Suggesting a battery app for a phone that won't turn on is definitely a "facepalm" moment for our AI, and I’m sorry you hit that wall.
Since you're four hours away from a store, let's see what else we can try. First, are you able to test that same cable and charger on another device to confirm it's working properly ? if it does, it may be a a hardware issue but we still can't know for sure. Do you happen to have a wireless charger that you can try ? Also, did you reach out to the Samsung support team ? They were able to help me with my Smartwatch few years ago and since it's their product, they may have other suggestions. Keep us posted !
