Irresponsible worker Telus

I had my mobility account suspended in January 24th after adding a new line to my account. I called 611, they told me that I can visit the same store to verify my identity and the service will be restore. I cameback to the store same day, had the rep sent me a link to verify my id. I did it and was being told that my service will restore within 90 minutes. From that day til now my service still show sos, I came to the store again and the 2nd time was told that my service already cancelled and I have to call 611 nothing the store can do. Now I ended own Telus for 2 mobility lines that only used for a few days. Would love to speak to someone can help before this escalate to CCTS. Other than their fast 5G+ network everything else are hassle and the lack of communication between departments