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Formal Complaint Regarding Billing Error – Request for Refund
Dear Customer Service Team / Billing Department, I am writing to formally lodge a complaint regarding an unreasonable charge on my recent mobile phone bill. On November 30, I subscribed to your Blac...
Hey VivienLo - to contact our customer service team, you can deal *611 from your number but we can try to help on our end.
We'll send you a private message
TELUS_Support
Official Support Team
Official Support TeamHi there, we will send you a private message.
I received a call from customer service on 25th January, and they promised to refund the overcharged amount in the next bill. However, I noticed that the latest bill does not include the refund.
