Forum Discussion
HighlandsDave
29 days agoNeighbour
Job left incomplete, lines very low
Quite awhile ago the concrete poles were replaced with wooden on our street. When it came time to move the Telus lines to the new pole the installers got their truck stuck and never completed the job. We were told this was temporary, that lines being ted off to a nearby tree was a permanent solution...years passed.
We've had issues with trucks getting into our driveway, the line was less than 3 meters above. Telus came out, agreed there was a problem and said they'd fix it. The "fix" has been to tie the line to yet another tree (seriously). In doing so it's raised the line above our driveway but now the line to our house is slack and droops far enough that I can reach up and touch it.
Any advice how to get this resolved quickly? I'm not a Telus customer.
3 Replies
- HighlandsDaveNeighbour
Thanks for the private message. What’s the status of getting this fixed?
- TELUS_Support
Official Support Team
We've heard back from our field team today actually. They've advised that access to the pole is limited and that they're looking in to getting this addressed as soon as possible. When they update us on next steps, we'll be sure to let you know immediately!
- TELUS_Support
Official Support Team
Thank you for flagging this. We'll send you a private message right away to gather the location and other info, thank you.