2 weeks ago
My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months.
I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me.
But each time I complete the form and submit , it says "We were unable to submit your form due to technical issues. Please try again.".
I've been advised to try at a different time. For a complete week, I've tried 10 times, none of them worked. Same error message " We were unable to submit your form due to technical issues. Please try again."
Why the billing error request created by Telus has to lead to such a painful experience for customer which eventually become a free webform tester performing unpaid work for Telus to identify their webbug?
While doing all of the free work for Telus, I am still over paying each month due to Telus billing error.
Why the customer service people can not create such Support Request for the client such as me?
I am looking for understanding and resolution of the issue as it is completely beyond my comprehension.
Thank you
2 weeks ago
I can't speak to what happened but can you elaborate on what kind of credits these are? How long are they supposed to be good for?
2 weeks ago
Hi,
You may refer to case number 21835645 with call details.
The credit is in French
Cred/mois mise en serv.(avant tx)*
As you can see these are used for short text so difficult to read but translate into English, it should be
Credit/month for services (before tax). I have a 2 year contract and these should be good for 2 years. I had them only for 7 months.
I am supposed to get a call back within 5 business days from Telus. There is no call. Nothing happened.
a week ago
Can you please send us a private message so we can assist?