Forum Discussion
Unable to submit Support Requests
My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest,...
I am having the same issue. Billed for July when our services didn't start until August spent an hour on the phone with agent fixing it, to find it wasn't fixed, tried chat..completely useless, and can't submit a request....sorry we signed up with Telus really.
TELUS_Support
Official Support Team
Official Support TeamHi GMMM - we can help resolve this issue if you could please send us a private message. We will handle it from there
- Our account is called [Mod edit]. We are located in [Mod Edit], B.C. I cant get into our account on line..it brings up a box that says "enter your address to find out what TELUS services are available in you live" I put in the address and it doesn't work. Very frustrating, tried probably 10 times. Can't get a chat agent, can't call because I"m working in our shop. Spend hours talking to an agent who assured me the charge for july would be removed. And it wasn't. I hope this is the private message area you meant. My number is 250 [Mod Edit: removed personal information]. What a mess...
- TELUS_Support
Hi GMMM, no you sent a public response - we've edited out your personal information. We did send you a private message if you want to take a look at your inbox.
