I got an iPhone 16 on a Nov 23 with EPP plan and service. On Black friday Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given .I already submitted the form on the black friday and yesterday was declined with no reason. I meet all eligibility criteria and filled in the form properly. I chatted with a customer support rep who was very attentive and who communicated with the team that does price matching (I was told there is no way for me to contact them directly.) i directly got an email with declined request.This is completely unfair ! The price was lower on that day I requested the match and is still the lower price today on telus.com.
Any suggestions on how I can reach the team that does the price match requests? I am very upset that the price match team is being dishonest and if I end up having to return the phone and buy it again, I will just go with Bell or Rogers since they are offering an identical deal.
@TelusSupport
@SupportTelus
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