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Gdobariya
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Joined 2 years ago
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Re: Price Match Guaranteed Declined with No Reason
Hello there [Mod edit: removed personal information]Please take a look . This is totally unfair with us. We were ontime to sent request, store were given this promotion for price match when we bought on that day. And now telus are refusing.As a customer service with telus my experience is very badlly , they informed us instore something and online people are something different which is not match their words with them. Let me know if you need anything. Please do needful. I’m hoping to get price match. When we purchased mobility was $17 per month and on the black friday it was $10 for device (iphone16) we were under eligiblity period to price match. This is totally unfair with us. So much disappointed ☹️2KViews0likes1CommentPrice Match Guaranteed Declined with No Reason
I got an iPhone 16 on a Nov 23 with EPP plan and service. On Black friday Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given .I already submitted the form on the black friday and yesterday was declined with no reason. I meet all eligibility criteria and filled in the form properly. I chatted with a customer support rep who was very attentive and who communicated with the team that does price matching (I was told there is no way for me to contact them directly.) i directly got an email with declined request.This is completely unfair ! The price was lower on that day I requested the match and is still the lower price today on telus.com. Any suggestions on how I can reach the team that does the price match requests? I am very upset that the price match team is being dishonest and if I end up having to return the phone and buy it again, I will just go with Bell or Rogers since they are offering an identical deal. @TelusSupport @SupportTelus @Price2.2KViews0likes8Comments