Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Why does Telus keep charging for a phone I don't have???

I moved into my house in June 2017 and set up a Telus home package but purchased 3 mobile phones for my family. My combined bill is just over $400 per month that I have paid to Telus every month. In September a Telus sales man knocked on my door and ...

Resolved! Smart Hub cell Frequency

I just got a Smart hub and unfortunately I have poor reception from the cell tower 6 miles away. One bar, maybe two. Since boosters and a yagi antenna are frequency specific I asked Telus for info on my tower and smart hub. They knew el-zippo. Kept t...

Sniffy by Just Moved In
  • 1 replies
  • 1 kudos


I can’t access my phone. The message says 7uc3 phone not connected to the network. What does this mean?

Nik00 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Will a Cat S41 work on telus?

I'm thinking of getting a cat S41 phone for the durability, but I would like to know if it will work on telus's systems BEFORE purchasing. I'm not up on how the frequency stuff works, so telling me to look won't help me any. Thanks .

Resolved! online order inquiry

good day!I ordered just a while ago an iphone 7 with its own plan. Provided all my info for credit check. Reached the check out and i only paid for $22.40 for the sim .I instantly received 2 emails for payment and purchased confirmation. Been using m...

Resolved! Will the Allcall Rio 3G Smartphone work on the Telus network?

I am looking at maybe purchasing the Allcall Rio 3G Smartphone and moving my SIM over to it. I checked out but none of the AllCall phones are on that list. The specs are: GSM 850/900/1800/1900MHz WCDMA 900/2100MHz Looking...

JKorevaar by Just Moved In
  • 5 replies
  • 0 kudos

Resolved! Texts not received

Hi, I am not getiing all texts my friends and family are sending me. My husband has same problem but less. My phone is LG G5 and he's IPhone. We live in Port Coquitlam BC

Carmen2 by Just Moved In
  • 2 replies
  • 0 kudos