Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
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Resolved! Will the Allcall Rio 3G Smartphone work on the Telus network?

I am looking at maybe purchasing the Allcall Rio 3G Smartphone and moving my SIM over to it. I checked out but none of the AllCall phones are on that list. The specs are: GSM 850/900/1800/1900MHz WCDMA 900/2100MHz Looking...

JKorevaar by Just Moved In
  • 5 replies
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Resolved! Texts not received

Hi, I am not getiing all texts my friends and family are sending me. My husband has same problem but less. My phone is LG G5 and he's IPhone. We live in Port Coquitlam BC

Carmen2 by Just Moved In
  • 2 replies
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How come I can't up grade my phone when it's telling me I can

Unlocking my Telus phone

I'll be calling Telus to unlock my phone. On the website, they are recommending to call from another phone, which I don't have. Is it possible to call from the same phone? What is required, the IMEI? Thanks.

Zaptor99 by Organizer
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Resolved! Missed call not showing/dead air message

About once or twice a week I have been receiving calls that do not ring, show no missed call but there is a dead air message left? All my other calls seem to be coming through just fine. Are these from telemarketer numbers that I have blocked? How do...

ncn by Just Moved In
  • 2 replies
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Website misleading and/or contradictory?

I was looking at some other plans for a family member (does not have access or does not use a computer). I was looking up a plan for unlimited nationwide calling. Unfortunately the plan I found on the website contradicts itself. It says for $45 a mon...

sdyk2018 by Just Moved In
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Resolved! Is this phone compatible with Telus network?

Hi.I just transferred my number from Chatr to Telus. Unfortunately, I found that my phone does not work in Telus network. Therefore, I need to buy a new phone immediately. On Amazon Canada, I found this phone Huawei P10 Lite International Version Sup...

YOYO by Just Moved In
  • 2 replies
  • 0 kudos

LGG5 not getting most texts

Hello! I need some help! My son has an LGG5 phone on a telus $22 monthly plan. It received two texts in a row, it I copy and paste the first text and send it immediately. However it won't receive just one text. This happens with any phone I believe. ...

Ernie42 by Just Moved In
  • 1 replies
  • 0 kudos