08-20-2020 05:35 PM
I'm replacing my old phone with a Samsung a50 and I had to get a new sim card for it, but when I try to change devices on the website it tells me to contact you.
08-20-2020 05:49 PM
Log on to your My Telus account (mobile app or web site via browser) and go to your mobile account. You can register the new SIM there.
08-20-2020 06:03 PM
Sorry, didn't read your post carefully enough, I only went by the post title. Were you at the Swap SIM page when you got the message to contact customer support?
There isn't anyone here from customer support, we are just Telus customers like you. Try using the online Chat fuction to contact customer support.
08-20-2020 08:41 PM
08-20-2020 08:42 PM