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El-Eric
Community ManagerJoined 9 years ago
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Re: Wifi Coverage Outside
Hey Michael_P - We don't support bridge mode so we can't officially recommend that you do it but if your ASUS hardware worked for you, that should give you the coverage that you need + the speed of the 3Gb connection. I'd say try it but do know that if you run into issues we can't help. You could remove the bridge mode though and test with our equipment. If that doesn't solve whatever issue you encounter then you call call Technical Support15Views0likes0CommentsRe: Prime on TelusTV+21T
Hey Rocky3 - I would say it is due to a software update that may have come through for the app and that cleared the cache forcing a login again but I am not entirely sure. So far you seem to be the only one affected so I can check with the team if that's the case14Views1like0CommentsRe: Concern About $200 Tech Fee Right After Renewal
Hi Me22222 - Just wanted to clarify the process. If an ethernet cable was disconnected, you should be able to plug it back in as they only connect one way. Waiting for a tech will take much longer. The fee is mostly chargeable when an issue is not TELUS-Caused. As an example, let's say your equipment shut off out of nowhere and won't turn back on, or you have faulty equipment we would say that the issue is TELUS-related. Of course every situation is unique and nuanced but that's the spirit of the policy. You can read more about it Here For your situation, I would encourage you to just plug the cable back in and save yourself the time and the potential fee. Ethernet cables only go in one way and without using any force will plug in easily. If it's the Fibre cable, the only precaution is to not look directly into the end of the cable but it can be easily plugged back in as well21Views0likes0CommentsRe: Contact to a human at Telus
This only works if you're calling for a mobility account. For home services you want to call 1-888-811-2323 and for SmartHome Security you can call 1-855-255-8828. To clarify though, when our virtual assistant asks for the purpose of the call, I strongly suggest giving it context. Words like "Internet billing", "Technical support", "order issues" will help a ton and have a decreased chance of reaching the wrong department and having to be transferred. Even here on the Neighbourhood we need to ask for context as we receive inquiries like the original post where it could be any line of business so providing the wrong number could impact their experience.12Views0likes0CommentsRe: Specialist appt call. didn’t help me then transferred me to closed department
Hi Anonymous - This forum works as a way for customers to receive assistance from other users and it is not a way to get immediate account support. If you have filed a complaint already, please wait for the Representative to contact you to resolve this matter39Views0likes0CommentsRe: Setup Boost Wifi 6 Lite as an access point to extend existing LAN?
Hey Hoser25 - Our Boost Lites work together as APs so I don't believe that you'll be able to extend your Asus router's network. You might be able to set them up and login to their UI to change the SSID and Password and that may work but one must be connected via ethernet to your Asus router. You might run into interference issues though97Views1like0CommentsRe: Telus sent me to collection agency without contacting me
Hi csarmstr and rae0105 - I am trying to get this sorted for you both as the situation does not sit well with me and the team. I spoke with someone who will be able to help and they asked me to send you a private message to send you in the proper direction and they will assist with sorting this out. You are both welcome to send me a private message to follow-up252Views1like1Comment
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