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CJR
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Joined 8 years ago
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Re: Bring it back nightmare
If the trade-in value was only $140, I’d talk to the store and make sure they filled out the Bring it Back escalation form. If they have, once the trade-in company receives the device you should get a bill credit for the difference. The last one I did in store took approximately 2 weeks to get through being processed and the customer having the difference applied to their account. To get the difference though the store does have to fill out the escalation form so I would follow up with them just to make sure they have and long as the device is deemed in appropriate condition after inspection should see the difference applied right after.2.3KViews0likes0CommentsRe: Bring it back nightmare
It’s able to be done through dealer locations as well. I work at an authorized dealership and have processed a few of them personally, although there is a short timeline in order to be able to do the escalation. The tough part if in a more rural area would be if there is a UPS depot or are able to schedule UPS pickups as part of the process is doing a trade-in where it is a take home trade later trade in whereby the store prints off a shipping label and fills out the escalation form but the customer is responsible for packaging and actually shipping the device into the trade-in company. Once the trade-in makes it and is inspected by the trade-in company would be issued a virtual MasterCard for the trade-in value and if there is a difference between the trade-in value and BiB amount that is higher on the BiB side once the trade-in is processed TELUS issues a bill credit for the difference as long as the inspection says the device is in proper condition.2.4KViews0likes4CommentsRe: Bring it back nightmare
If you take it in store there is a way to process Bring it Back devices after you’ve ported out but have to do a trade-in instead of the normal device return path where the process is you will get sent a virtual prepaid credit card that you can use to pay off the balance and if the Bring it Back amount is higher than the trade-in value there is an escalation form the store can fill out and once the device has been received by the trade-in company and the inspection shows is in appropriate condition a bill credit will be issued to remove any difference between the trade-in and Bring it Back amounts.2.5KViews0likes6CommentsRe: Where's the option to add Apple Watch (cellular) to my existing mobile plan
To set up your watch should be able to go into the Watch app on your phone and select Cellular. Select Cellular Setup and it should ask you to login to your MyTELUS account and from there will guide you through selecting your plan and adding your e911 address.4.1KViews1like0CommentsRe: Ongoing Issues Adding Apple Watch to Telus Account
If you’ve purchased the watch from anyone else besides TELUS can set it up directly through the Watch app on your phone. Added the link to the setup process to guide you through it. https://www.telus.com/en/support/mobile-device/watch-series-6/7.4.0/connecting-a-family-members-watch-to-the-telus-network?topicChannel=tutorialMenuTopicLink5.3KViews1like0CommentsRe: Disney Plus offer
Once you’ve selected the plan and logged into your MyTELUS it should show the plan at $0 on Telus.com/disneysubscription if it does click add now and may show the $12.99 but if hit continue the next page before entering credit card details should show $12.99 and $12.99 credit for 24 months to take it to $0. If still showing the $12.99 on the final page where asks for credit card details might have to call in to make sure your MyTELUS account is linked properly.2KViews1like0CommentsRe: easy roam
If you log into the MyTELUS app and under Plans & Devices if click on Travel and then Manage Easy Roam it should show Easy Roam INTL - Access On and there should be a remove link on the bottom right hand corner of the box that will remove the feature and use pay per use instead.3.6KViews0likes1CommentRe: Stream+ & Prepaid Annual Prime Membership
Once you activate Stream+ it should pause your billing with Amazon and change it to third party billing and any remaining time had left would stay on your Amazon account in case decided to cancel and return to Amazon direct billing. If did want a refund on the remaining time instead of it just sitting as a credit have to contact Amazon support at amazon.ca/contact-us and they can process the refund.3.5KViews0likes0Comments