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zulu53
Coach
Joined 6 years ago
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Re: fake TELUS reps offering FREE 15 Pro-Max IPhone's for 10+ yrs of loyalty
You do know that those phone numbers are fake right. The person you were talking to could literally be in any part of the world: phone numbers as caller id went out a long time ago so don't use that as a criteria. And many Nigerians (for example, not picking on them) have very good accents so I would not use that as a criteria either. There is only one criteria for con artists - "if it sounds too good to be true it probably is not true" and you should not fall for it - just terminate the call and don't feel embarrassed about doing so. That's it - only one criteria. Even if it is Telus, I just tell them that I don't do business over the phone and if they really have an offer for me they need to add it as an offer for me on my online account and I will review it once I log on again.7.8KViews0likes0CommentsRe: Telus no longer Blacklists Stole Phone IMEI numbers
Blacklisting doesn't work and I would be surprised is any carrier actually provides it as a solution anymore. It is more of a placebo solution to make the customer "feel good" - like those pedestrian buttons to control traffic lights that are not actually connected to anything. There is also no "disabling" by vendors - too many phones and too many arguments about who the current legitimate owner is. The most that Apple will do is "cause the phone to wipe/reset itself" if the thief is that dumb as to start the phone and open the OS without first going to flight mode (hiding it from cellular and wifi signals). Of course if he can't boot the OS (no apple id) then they have to use other tricks to install a new OS version; but as you say if they go to countries that do not support international intellectual property rights then it is game over and the phone will be reborn as a "renewed" phone on some online seller.9.2KViews1like0CommentsRe: Telus no longer Blacklists Stole Phone IMEI numbers
I don't think that blacklisting has worked (really forever in my opinion) - its too easy to subvert and is too much of a penalty on legitimate phone buying/selling transactions) and as far as I know it is no longer used by an major provider. Bottom line is that the phone vendor has to brick it to be an effective deterrent to theft. They are not going to really do that given the number of phones that they sell every year and how difficult it is to determine the "true" current owner. Even with AppleID think what trouble Apple would get into if they bricked your phone if your Apple ID was "stolen" and the phone was reported as stolen using this ID but actually you still were in possession of you phone. All that can be done is suspension of the SIM and have a SECURE password. Wiping of the phone is based on the thief being dumb enough to start up the phone in anything but flight mode.9.2KViews0likes1CommentRe: Telus no longer Blacklists Stole Phone IMEI numbers
Yea, I don't think that the concept of "blacklisting" works anymore (or has for some time: years?) - it was too easy to subvert. You are down to using "find my phone" to find out its present location (but be aware that if it is on private property the police will generally NOT go and retrieve it but it will go into their record and be used of evidence of an illegal business), disable the sim (to avoid charges against your account though most providers will waive these costs if you inform them withing a reasonable period. And hope that your password to open the phone is unbreakable - I presume that it was not a thumbprint since you don't mention that your kid had their thumb used to open it at the time of the robbery or had their thumb cutoff so that the thieves could open it later (this is a technique used by thieves in Africa). Bottom line, if stolen by real phone thieves, you phone is history to you, and you need to move on and contain the damage both financial and to your life. There is literally nothing that Telus or any other legal authority can do for you regardless of how much you paid or plan to pay for them. If you were in Africa and tracked your phone you could always use the "law of the jungle solution" and hire a "security service" to go to the thieves and get your phone from them and physically punish them - but this is Canada so you will just have to move on an stop blaming Telus.9.2KViews0likes1CommentRe: Telus gauging on billing cancellations
Yea, one of those complicated contracts that seem to be caught up with Murphy's Law of IT systems. For the future; my advice would have been to follow the 3-strike rule. After 3 calls not resolving the issue - just cancel the 2 contracts and start 2 new ones asking the CSA to cover any cancellation fees. You and any CSA that you can get to at Telus will be never be able to resolve the issues (gremlins) with the billing software: as Bill Gates told everyone - you need to "Restart"2.5KViews0likes0CommentsRe: Tried Explaining My Issue and Agent Rudely Responded, "Are you done?"
Yea, my experience with Telus is that, because of all of the complicated discounts that the marketing department force on the technical and billing departments in order to get "cost motivated" customers instead of "value motivated customers that the CSA's will have a struggle navigating the switches to endure that you bill is correct for the services you want. It will try your patience - no doubt, but remember it is also trying the patience of the CSA (you are both in the same boat) and they are at least (every-time in my experience) fighting on your side to get a satisfactory solution. Try having the same conversation with the opposition Shaw/Rogers etc and you will come to truly love the CSA service provided by Telus: with the other guys the trying conversation ends mostly without any resolution - the status quo being their preferred solution. The last "rude" (in your words) conversation with Shaw the agent just told me "you must move to Telus and that I will help me by cancelling your Shaw service immediately".3.3KViews0likes0CommentsRe: How to get updated router/modem?
The full answer. If there is nothing wrong with the T3200M then keep it. Though the latest modem is wifi6 instead of the wifi5 of the T3200m which will be better for you if you have wifi6 capable devices (like a phone or tablet) your current problems with this may not be with the modem and replacing it will not help you - you would be better off troubleshooting the present frequencies used or adding a wifi extender. If you do have wifi 6 devices then to get a "new" modem just phone the Telus number and ask for one. Most of the CSA's will just send you one as long as you have been a loyal customer. If you do happen to get a CSA that is not focused enough then just claim that the T3200M is broken (disconnect it first). But be aware that just getting a newer modem will not necessarily solve your wifi problems. Newer in the IT business does NOT necessarily translate into better: and most IT equipment follows the rule - "if its not broken then don't fix it".8.7KViews0likes0CommentsRe: New Digital TV Boxes and IGMP Proxy
I dispute your comment on third party router not "properly" supporting multicast packets. In my experience the issue seems to be with Telus not supporting the transmission of multicast packets properly i.e. to published standards rather than their Telus proprietary methods. Just like Apple I think that Telus IT (system desingers) think that in order to minimize customer interaction they need to make proprietary system. With the advent of fibre they need to rethink this philosophy and give the customer an option of getting just a optical termination - ideally just an SFP but optionally the SFP plus Nokia to give an RJ45. All downstream equipment to be left to the customer - so buy Telus or buy your own. Effectively this is exactly the way PureFibre works right now - e.g. I can take the SFP from the Telus provided Nokia ONT and instead use my Edgerouter X-SFP and then on to my UAP's and it works fine EXCEPT for that proprietary OptikTV box. Talk about pushing the customers to "cut-the-cord" of broadcast TV - the Telus marking people just shake their head at the "stupidity" of the techies.7KViews0likes0Comments