Bring it back nightmare

[Tatianaflores]

What an absolute nightmare has it been trying to deal with Telus!!!! 

I recently switched from telus to bell as a result my telus account got cancelled. I was on the Bring it back program. The associates in store told me that customer service would be able send me a shipping label to return my device. I WISH IT WAS THAT EASY. 

I have called customer service 3 times and all 3 times I have been told different things. What an absolute nightmare. 

The last customer service representative I spoke to on the phone let me know that once an account is canceled there is no way they can send out a shipping label to return my bring it back device. She suggested that I should just pay the balance and “try to sell it on facebook marketplace”. WHAT A RIDICULOUS SOLUTION. I waited 2 hours on hold for that response? 

Simply unacceptable, I loved being with Telus but after this experience I will NEVER return to you guys. 

[CJR]

If you take it in store there is a way to process Bring it Back devices after you’ve ported out but have to do a trade-in instead of the normal device return path where the process is you will get sent a virtual prepaid credit card that you can use to pay off the balance and if the Bring it Back amount is higher than the trade-in value there is an escalation form the store can fill out and once the device has been received by the trade-in company and the inspection shows is in appropriate condition a bill credit will be issued to remove any difference between the trade-in and Bring it Back amounts.