Canada USA mexico

[Garygary]

I have a Canada USA Mexico plan 

Iam in puerto Vallarta Mexico

iPhone says no service

have roaming on 

have restarted my phone same message

any help would be appreciated 

[CrazyFrenchMan]

Same issue for me,

yet my wife does not have the Canada/USA/Mexico plan and is able to pay the 15$ daily and she has full reception.  same phone model, were both with telus. 

I am sure glad i am paying a premium for my plan....

[TELUS_Support]

@Garygary You may need to manually select a network if your phone doesn't automatically connect to one. Tap on Settings > Cellular > Network Selection > disable "Automatic" which will trigger a manual search for networks. Once a list has populated, tap on networks one at a time until you find one that works.

Remember to reverse the steps when you return home. 

[Garygary]

Tried all of that did not work 

[CoryBBB]

Following this.  Same problem. I can see the other networks but my phone won’t connect to any of them. My partner has the same plan as me and his phone automatically connected no problem. 

[TELUS_Support]

I'm not sure if you're still there but try toggling Airplane mode off, then back on. 

[Garygary]

did not work 

[TELUS_Support]

I was personally down in Mexico for the holidays (different state) and found that if you connect to Telcel or AT&T you'd have actual service. There were a few carriers with just numbers on them and they had bad reception.

If you can, can you post a screenshot of the carrier selection that you have?

- Eric

[Garygary]

I tried them all

did not work 

would search but then no service

[TELUS_Support]

Do you have a screenshot of the wireless carriers that you can connect to?