I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store.
I’m being charged and extra $475 due to “heavy wear and tear” and “deep scratches” on the screen. This is absolutely not true and I’m astounded that I am being asked to pay this amount.
I’ve called, messaged and even went into the Telus store and no one seems to be able to help fix this issue.
I am so annoyed that I even have to sink this much energy into resolving this and I am about ready to just end my business with Telus and go elsewhere. Which is a real shame because I’ve been with them for so long.
Has anyone else run into this issue?
