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Re: Bring it back assessment inaccurate
wow this just keeps getting more and more ridiculous. I’ve been on the phone with someone named DJ for over an hour and when I asked if I could speak to a manager he tells me that their manager will call me in 2-3 hours. Okay fine. Then when I asked for some type of employee identification number so I can refer to who I was speaking to he tells me there is no such thing and I can just say I spoke with “DJ”. I don’t believe DJ is enough information to go off of. He then tells me there is no case number associated with this call he only has a “past case number” he can share. I feel like I’m being completely screwed over here.3KViews0likes0CommentsRe: Bring it back assessment inaccurate
I’m on the phone with someone from Telus Business right now and he’s telling me there’s nothing that can be done. This is insane. Being gaslit by telling me the phone was damaged is unbelievable. I’ve been with Telus for well over 10 years. The fact that you are choosing to force an extra $475 out of me and die on that hill instead of continue to keep me as a valued customer is wild.3KViews0likes1CommentBring it back assessment inaccurate
I have been had a Telus business account for years. This is the first time I’ve done Bring It Back where I returned a phone via mail instead of doing it in person at a Telus mobility store. I’m being charged and extra $475 due to “heavy wear and tear” and “deep scratches” on the screen. This is absolutely not true and I’m astounded that I am being asked to pay this amount. I’ve called, messaged and even went into the Telus store and no one seems to be able to help fix this issue. I am so annoyed that I even have to sink this much energy into resolving this and I am about ready to just end my business with Telus and go elsewhere. Which is a real shame because I’ve been with them for so long. Has anyone else run into this issue?3.2KViews0likes9Comments