What an absolute nightmare has it been trying to deal with Telus!!!!
I recently switched from telus to bell as a result my telus account got cancelled. I was on the Bring it back program. The associates in store told me that customer service would be able send me a shipping label to return my device. I WISH IT WAS THAT EASY.
I have called customer service 3 times and all 3 times I have been told different things. What an absolute nightmare.
The last customer service representative I spoke to on the phone let me know that once an account is canceled there is no way they can send out a shipping label to return my bring it back device. She suggested that I should just pay the balance and “try to sell it on facebook marketplace”. WHAT A RIDICULOUS SOLUTION. I waited 2 hours on hold for that response?
Simply unacceptable, I loved being with Telus but after this experience I will NEVER return to you guys.
