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unhapppywtelus
Neighbour
Joined 4 years ago
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Re: Bring it back nightmare
Can you please recommend someone i can talk to at Telus head office because no one knows what they are doing, everyone is telling me something different. One guy i spoke to told me they will do something like this, credit me back once the phone has been returned but this other person i am talking to right now is saying that isn't what is supposed to happen. So now what? I am not paying the $310 for the **bleep** phone I already returned.2.3KViews0likes0CommentsRe: Bring it back nightmare
Hi, I am in this exact same position, the head office told me to bring the device back to the store to do a trade in and that the office will inspect the phone then credit me back for the actual device charge but right now I am on the phone with Telus and have been on hold for 90 minutes to speak to the escalation team because the agent is telling me that the only credit is the $140 telus credit and to pay the $310 for the device. This is a total cash scam from telus. Way to keep your customers telus, i hope you go bankrupt.2.3KViews0likes1CommentRe: Door to door sales
I had a door to door sales rep come to my neighborhood and offered a really good deal on mobility service since we have telus home services. I agreed to open and port our 3 mobility lines over to telus mobility and was even happy with the rep since she seemed to have gotten the account etc opened quickly, she even told me she will drop off the sims cards to me and if she didn't have any, she would ship it to me. 1 week later, I hadn't heard from her about my sim cards, I tried to call her and text her, no reply. I then called telus customer service and they were able to track down the new mobility account that was opened for me and told me they will ship me the sim cards and I should get it within 10 days and that they weren't sure why the sales rep left the account like that. This sales rep only cared about the sale, she never fully explained to me that once she opens the mobility account, telus will start billing me immediately even when I haven't even transferred my lines or used the mobility service. I was sent a bill for $307, that is pure robbery, shame on you telus. Now it's been over 1 month since the sales rep came to my door and i still have not received the sim cards ;(. Today I called into telus customer service and told them to cancel my mobility account as i will not be porting my phone lines over ever. Next time I will not even give these telus sales rep my time of day. This whole transferring the mobility service has wasted about 6 hours of my time. Telus Sales - train your people properly, teach them to be accountable and follow through. I will never speak to any of these Sales people ever again.34KViews0likes0Comments