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Re: Unable to submit Support Requests
Hi, You may refer to case number 21835645 with call details. The credit is in French Cred/mois mise en serv.(avant tx)* As you can see these are used for short text so difficult to read but translate into English, it should be Credit/month for services (before tax). I have a 2 year contract and these should be good for 2 years. I had them only for 7 months. I am supposed to get a call back within 5 business days from Telus. There is no call. Nothing happened.4.7KViews0likes1CommentUnable to submit Support Requests
My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. But each time I complete the form and submit , it says "We were unable to submit your form due to technical issues. Please try again.". I've been advised to try at a different time. For a complete week, I've tried 10 times, none of them worked. Same error message " We were unable to submit your form due to technical issues. Please try again." Why the billing error request created by Telus has to lead to such a painful experience for customer which eventually become a free webform tester performing unpaid work for Telus to identify their webbug? While doing all of the free work for Telus, I am still over paying each month due to Telus billing error. Why the customer service people can not create such Support Request for the client such as me? I am looking for understanding and resolution of the issue as it is completely beyond my comprehension. Thank you5KViews0likes13Comments