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Resolved! Great call experience

Mehrshad from internet loyalty dept is the best agent to talk to. He definetly must a have raise in his salary. I can sense that he knows his job so well and tools to use to help me as quick as possible. Talks very calm and understands my situation. ...

Nomnom by Organizer
  • 1565 Views
  • 2 replies
  • 2 kudos

Giving a Customer Rep a Good Review after Call

Hello, I want to give a shoutout to a customer rep Kawal who really helped me out and was patient with me in sorting out my billing and provider transfer back to Telus. I accidentally hung up when he mentioned that I'll be transferred over to a revie...

Bait and switch

I recently was offered a smoking deal just like another poster said. The difference with me is that I took it then was told one of the 2 phones I wanted wasn't in stock. This went on for over a week and by the time I could talk to someone about it ap...

OhComeOn by Neighbour
  • 1645 Views
  • 3 replies
  • 2 kudos

my telus acct per pc

Went on my telus per my pc for acct info and put in stored password etc and server hung for abit and on screen was analytics tiktok.com before the page showed a default and error. What gives and is it an indication hacking is going on. Does my telus ...

tontee3 by Neighbour
  • 746 Views
  • 1 replies
  • 0 kudos

Resolved! Phone calls are going directly to voicemail...

Not all phone calls are going directly to voicemail without the phone even ringing first but at least half of them. No notification of missed calls with a phone number or anything. If there wasn’t a notification that I had a voice mail, I wouldn’t kn...

Sofi by Friendly Neighbour
  • 7302 Views
  • 6 replies
  • 0 kudos

E sim vs physical sim

the **bleep** is the point in getting an Esim if i have to wait for it to ship i might as well buy a physical sim card they both need shipping so wtf, i bought a plan think and E sim would be an electronic **bleep**ing sim card why would they not ema...

Resolved! Unlimited Canada US Mexico

Are calls from Mexico to Canada included in the unlimited Canada US Mexico plan? It is not listed as included in the plan but Mexico to US is.

ginuwine by Neighbour
  • 2887 Views
  • 1 replies
  • 0 kudos

Resolved! Does Telus ship locally when possible?

I got my Shipping Confirmation for my BYOD SIM card on April 1st, and Canada Post says it’s 2 days locally, 3 days provincial, and 4days national. Does the local Telus location for the region of the recipient do the shipping (whenever possible), so t...